Jump to content

The Fountain Pen Network uses (functional) cookies. Read the FPN Privacy Policy for more info.  To remove this message, please click here to accept the use of cookies


Registration on the Fountain Pen Network

Dearest Visitor of the little Fountain Pen Nut house on the digital prairie,

Due to the enormous influx of spammers, it is no longer possible to handle valditions in the traditional way. For registrations we therefore kindly and respectfully request you to send an email with your request to our especially created email address. This email address is register at fountainpennetwork dot com. Please include your desired user name, and after validation we will send you a return email containing the validation key, normally wiithin a week.

Thank you very much in advance!
The FPN Admin Team






Photo

Lamy / Good Customer Service

lamy customer service positive experience

  • Please log in to reply
4 replies to this topic

#1 stephanos

stephanos

    Vintage

  • Member - Gold

  • PipPipPipPipPipPipPip
  • 632 posts
  • Flag:

Posted 07 June 2020 - 18:56

Credit where credit is due.

 

I have had my Lamy Dialog 3 for several years. I like the pen, though its size means that I don't use it all that often. The last time I had used it was a couple of years ago, after which I cleaned it, let it dry and put it back into my pen-case. At that time it worked well and wrote beautifully.

When I tried to ink it up a month or so ago, the mechanism wouldn't work at all - it had essentially frozen and I could't rotate the barrel to extend the nib. It was very strange.

 

So I packed it up and sent it to Lamy (I presently live in Germany), asking them to have a look at it and let me know how much it would cost to fix. Just over two weeks after posting it, I received a package with my pen in it, which they had fixed and returned to me at no cost.

 

I have heard that the Dialog now uses a new internal mechanism, so it's possible that there had been a known issue with the old mechanism. Whatever: I now have a fully functional pen again and am very happy. It's really good to see that Lamy stands behind its products.

 

It's good to be able to share a positive experience.



Sponsored Content

#2 da vinci

da vinci

    Donor Pen

  • Member - Gold

  • PipPipPipPipPipPipPipPipPipPip
  • 3,925 posts

Posted 07 June 2020 - 21:34

I agree it is good to share positivity and Lamy have just done something very similar for me :)

 

Well done Lamy for great service :thumbup:



#3 bemon

bemon

    Brent

  • Member - Gold

  • PipPipPipPipPipPipPipPip
  • 971 posts
  • Location:Toronto
  • Flag:

Posted 07 June 2020 - 21:57

Their customer service in Canada is top notch too. Always responsive, always positive and always helpful.

 

I started my daughter on fountain pens this year, and decided on a Lamy ABC and a couple Safaries because of the positive experiences I’ve had with Lamy Products and service over the years. 


Edited by bemon, 07 June 2020 - 22:00.


#4 WLSpec

WLSpec

    Collectors Item

  • Member - Gold

  • PipPipPipPipPipPipPipPip
  • 1,188 posts
  • Flag:

Posted 08 June 2020 - 01:34

Nice work Lamy!



#5 Estycollector

Estycollector

    Collectors Item

  • Member - Gold

  • PipPipPipPipPipPipPipPip
  • 1,197 posts
  • Location:USA Tennessee
  • Flag:

Posted 08 June 2020 - 09:34

Thank you for posting, and always good to hear of good customer service in 2020. 


"Respect science, respect nature, respect all people (s),"






Also tagged with one or more of these keywords: lamy, customer service, positive experience



Sponsored Content




|