I've been sitting on the fence for quite a long time. I was almost ready to order when Conid decided they would stop accepting orders and take a break...
Frankly I'm sort of glad I did not, as waiting would have been long with a consistent advanced payment...
I'm wondering why they are not considering another payment term, which could easily be tied to the date in which your pen actually starts being produced (not 6 months earlier...), and in the meantime build a booking queue.
I do understand a small firm like Conid cannot accept payment upon shipment, they need to fund work and stock of materials, but probably, given their very slow output, they could tie payment to start of production for each individual customer (or production batches). This might balance things out a bit.
The reason they don't do this is likely because "A bird in the hand is worth two in the bush". It is quite easy to sign up for something and forget that in 9 months you're going to have to cough up 1,000 bucks. How many orders would they lose to people saying they just don't have the money now, or they changed their mind? I bet they'd lose more orders to that than people canceling because of the long wait. When Conid started out, they may have also never anticipated the wait times being what they are.
I think it would be irresponsible to reopen taking new orders until they are fully caught up on the current queue.
Either way, people know the super long wait and radio silence is part of the "Conid culture", so I guess it is what it is. In a way, they may even profit a bit off the "Conids are hard to get" mentality. It adds something intangible (and arguably worthless) to the purchasing process and ownership experience that might actually attract certain people that have the patience to endure the wait. I don't appear to be one of those people attracted by the long wait and being treated like a faceless "transaction" with zero communication, but I could kind of see how that might appeal to people....sort of.
For the record, I actually really admire and respect the people making the pens. But their business savvy is highly lacking. Many engineers are like this. They are very good at what they do, but they should have someone else running the "nuts and bolts" of the operations and customer relations...JMHO.
Edited by sirgilbert357, 03 June 2020 - 14:49.