Does Platinum Have A Nib Exchange Programme?

[holdon]

Hi everybody, I’ve recently opened a Izumo which carries a rhodium president nib that was bought quite a while ago. So warranty, if there’s any, could have expired. On second thought, I’d like to go on the thicker side of lines and would like to have the nib changed to Broad.

 

Does Platinum offer a nib exchange programme as its western counterparts or if it is not free, does Platinum allow doing it with a cost? I’ve tried searching the forum but didn’t seem to find any previous discussion on this. Does that mean a no? Does anybody have any experience that could be shared? Many thanks!

[BaronWulfraed]

Hi everybody, I’ve recently opened a Izumo which carries a rhodium president nib that was bought quite a while ago. So warranty, if there’s any, could have expired. On second thought, I’d like to go on the thicker side of lines and would like to have the nib changed to Broad.

Depending on manufacturing tolerances, you might not find a B that impressive... Compare mine:

 

Visually, the nib is broader, but it seems the contact patch isn't any different from a medium. (forum display tends to reduce the image -- click to see full size)

Edited May 20, 2020 by BaronWulfraed

[jmccarty3]

I have personal experience with this issue. I owned two Izumos (now three) that had fine and medium nibs. These were scratchy and unpleasant to write with in spite of my best attempts at alignment. I took them to the Dallas Pen Show in 2017 to try to sell them.

 

While there, I met the owner of Luxury Brands, the distributor of Platinum, who said he would take care of the problem. Soon afterward, I received both pens with broad nibs installed. Both pens wrote perfectly out of the box. The only charge to me was a minimal fee for postage. This is not the only time I have received service above and beyond the ordinary from a pen vendor, which makes me grateful and proud to be a member of this community.

 

I can't guarantee that you will experience the same result, but it's worth asking.

[liubrian]

If you're in Hong Kong you should contact the local Platinum distributor, Circleplus (http://www.circleplus.com.hk/). I don't know about nib exchanges but I've dealt with them before and they're easy to communicate with via phone, email or Whatsapp.