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Cracks In Platinum Curidas


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14 replies to this topic

#1 Waski_the_Squirrel

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Posted 18 May 2020 - 04:23

I recently had a comment on my YouTube channel asking about cracks in the Platinum Curidas feed. I've heard nothing about that, but this person had photos from a private Facebook group he was in showing cracks in the feed.

 

My Curidas arrived, so I looked it over as I filmed its first impression video. Yes, I have cracks. Here are two photos I took with my macro lens. So I'm curious, is this a problem? Is anyone else experiencing it?

 

The pen seems to write just fine, but I know this may not last. I may have to contact the retailer to see if I can get a replacement.

 

fpn_1589775344__p3250065.jpg

 

fpn_1589775376__p3250053.jpg


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#2 Paul-in-SF

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Posted 18 May 2020 - 04:53

I suspect I'm in the same Facebook group as your commenter, anyway that's the only place I've heard about it. One person reported cracks in 2 of their 3 copies of the pen, and someone shared a separate post from a retailer who was talking about a lot of cracks on their stock of pens, they found cracks at a rate of about 50%. They are planning to send them back to Platinum to be repaired (presumably, to have new feeds put in). 

 

I wonder if it was a bad batch of feeds? Or maybe the pen was rushed to market before it was fully quality checked? It seems very uncharacteristic of Platinum, in my experience of them. I have ordered one that I'm expecting to arrive this coming week, so I will sure be checking it closely when it arrives. 



#3 IThinkIHaveAProblem

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Posted 18 May 2020 - 05:23

And this pen goes back in to the "yeah, DEFINITELY not any time soon" pile.

 

Pls keep us updated on how the retailer handles this. 


Just give me the Parker 51s and nobody needs to get hurt.

#4 peroride

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Posted 18 May 2020 - 06:29

I read the reddit thread too and also found a crack just below the arrow in your 1st picture  :o

 

It does not affect the writing and I gave a glowing quick look on the build quality. It really think it is a sleeper gem once a user gets time with it.

 

I guess I should have checked more carefully, but who the heck eyes every mm of their pen with a loupe after purchase?

 

I don't know if I want to do an exchange if offered as it took so long to get in the first place. It would be a nice gesture if they offered a feed exchange, but I'm not holding my knock.

 

Sigh!  :(  Not another Curidas for me for a while until they get this settled.



#5 InkedSophie

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Posted 18 May 2020 - 07:30

Yes, there is defintely a problem with cracks.I heard from more people with a Curidas who have cracks. Preppy's seem to be affected too.



#6 peerless1

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Posted 18 May 2020 - 14:17

Has anyone contacted Luxury Brands about the issue? That would be a good place to start.

Luxury Brands is the American distributor of Platinum and if there is a production issue they should be able to address it.

https://luxurybrandsusa.com/

 

If anyone has received a response from them, please post.


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#7 Bill P

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Posted 18 May 2020 - 15:20

Strange...after reading this forum I checked my 2 Curidas...no cracks...sounds like I was a lucky one.

 

Will be interesting to see how Platinum handles this.

 

I do recall that there were delays in the initial shipments of the Curidas to the USA...at the time the delays were supposedly caused by "unexpected International demand"....?

 

I hope all customers Curidas with cracks receive a quick and thorough remedy.



#8 Waski_the_Squirrel

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Posted 18 May 2020 - 19:23

Just an update: I contacted the retailer I purchased it from. He has asked me to send it back, and will work with the distributor (presumably Luxury Pens) for a replacement.


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#9 IThinkIHaveAProblem

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Posted 19 May 2020 - 02:11

Just an update: I contacted the retailer I purchased it from. He has asked me to send it back, and will work with the distributor (presumably Luxury Pens) for a replacement.


Please keep us in the loop
Just give me the Parker 51s and nobody needs to get hurt.

#10 Paul-in-SF

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Posted 20 May 2020 - 00:56

I got mine today, with a Fine nib, and the feed is cracked on one side. I have let the vendor know, I am waiting to hear back. 

 

Follow-up the next day: I got a formula email return message instructing me how to return the pen. I had to ask them for a prepaid return label, apparently the vendor was hoping I would pay it myself. 

 

Further follow-up: they also agreed, somewhat grudgingly it seemed to me, to inspect the next pen before sending it out. They did not say they would be pre-inspecting all orders, but since this cost them a few bucks for the return postage, maybe they will. 


Edited by Paul-in-SF, 20 May 2020 - 20:38.


#11 whichwatch

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Posted 21 May 2020 - 14:22

Just received mine.  The feed is noticeably cracked.   :(



#12 whichwatch

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Posted 21 May 2020 - 19:09

I got mine today, with a Fine nib, and the feed is cracked on one side. I have let the vendor know, I am waiting to hear back. 

 

Follow-up the next day: I got a formula email return message instructing me how to return the pen. I had to ask them for a prepaid return label, apparently the vendor was hoping I would pay it myself. 

 

Further follow-up: they also agreed, somewhat grudgingly it seemed to me, to inspect the next pen before sending it out. They did not say they would be pre-inspecting all orders, but since this cost them a few bucks for the return postage, maybe they will. 

 

 

 

The retailer on mine is Pen Chalet.  I notified them and they immediately offered a refund or exchange at my option.  They also offered to inspect the new unit (I chose exchange) prior to its shipment.  Finally, they are immediately sending the replacement, along with a prepaid return label for the return.

 

Kudos to Pen Chalet!



#13 dapprman

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Posted 21 May 2020 - 21:47

Just looked an mine is cracked - not visible to the naked eye, bur under a loupe, or here a USB microscope

0gkcCTR.jpg

To be honest I'm not being too concerned, however I will let the shop I got it from, Cult Pens, know for reference and in case there's a recall.

(btw cross posting this to another cracks in curidas/curious case post in case it seems familiar)



#14 TSherbs

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Posted 21 May 2020 - 23:29

Frig if I'm ever buying this pen...



#15 Paul-in-SF

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Posted 22 May 2020 - 01:31

The retailer on mine is Pen Chalet.  I notified them and they immediately offered a refund or exchange at my option.  They also offered to inspect the new unit (I chose exchange) prior to its shipment.  Finally, they are immediately sending the replacement, along with a prepaid return label for the return.

 

Kudos to Pen Chalet!

 

My vendor was not Pen Chalet. I have the sense I shouldn't identify the vendor if I have a complaint? Anyway, it's not a very concrete complaint, they are complying with all my requests, but I had to ask for things that should have been offered, and the agreement was done without any grace at all. That could be just luck of the draw with the person I was dealing with in customer service, but it doesn't make me want to come back. 








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