Is that link to the correct video? That video is less than two minutes long and they never show it being filled.
No, it isn't, I apologize for using the wrong link. I was originally going to link to both videos and then decided not to, and linked to the wrong one. I usually check my links before posting but I failed to do so this time.
Dear Paul from Frisco, you should just contact us. Thank you for your feedback. We never had complains on the filling of the pen, yours is the first and you have not written to us. We do not have dealers in USA, so let us know, we have no idea from who you bought the pen, as we provide instructions with the pen. You have to submerge the nib until the carbon, not the carbon, as that is "the section". It should not get any ink at all.
Just contact us and we'll do our best to help!
For everybody, if you buy the pen from our website, you have 2 weeks for sending back the pen if you don't like it, do not understand how it works, etc, we are also always open to any feedback to make our products even better.
A cartridge converter version of the Magna will be out soon too!
I have not gotten ink on the carbon fiber. I have, however, gotten ink on the silvery metal nib holder area, because there is no way to avoid doing that except to load ink the way they do in your video, with the pen held at 45 degrees, which no-one in the real world is going to do. Once you get ink on that silvery metal area, it is impossible to clean it off completely, and then when you cap the pen it gets on the silvery metal area of the cap. There it sits until the next time you clean out the pen. I consider this a design flaw, but I decided for my own reasons not to try to return the pen to the seller where I bought it. I thought people should be aware of this difficulty so that they could be informed consumers.
For the record, I bought my pen from an Italian pen shop, online. They had the pen and gold nib I wanted, and you were out of stock at the time.