The retailer on mine is Pen Chalet. I notified them and they immediately offered a refund or exchange at my option. They also offered to inspect the new unit (I chose exchange) prior to its shipment. Finally, they are immediately sending the replacement, along with a prepaid return label for the return.
Kudos to Pen Chalet!
Yes, kudos to Pen Chalet. I sort of got the same service from another retailer who I shall not name, because I had to ask a) for them to pay for the return postage and 2) for them to inspect the replacement before it was sent out (although to be fair they might have done that anyway, but they did not say so).
I have had mine since June 1 (the replacement), and so far I am disappointed. I think it feels fine in my hand, although I did remove the clip just because I don't need it and it was distracting. But I have not had much success with the nib. At first it would not write at all, or only a very faint and scratchy line (it's a Fine nib) so I worked on it and got it wetter and smoother, and wrote for a day with it. But the next time I took it out, after 13 days of not being used, the nib was completely dry and would not write, not just a hard start but no start. I had to advance the converter piston a little ways to force the ink into the feed before it was back to writing like a decent pen.
The hoped-for success of that vaunted mechanism to keep the nib from drying out was my only reason for buying this pen, since I have had bad luck with two Pilot VPs and middling luck with a Lamy Dialog 3 in keeping the pens writeable over time. I will give this pen some more chances but it has not made a good first impression on me. The ink I am using is Levenger Cobalt, which I have always thought of as a fairly wet ink. I will probably try something I know to be lubricated before consigning it to the For Sale file.
Edited by Paul-in-SF, 16 June 2020 - 22:34.