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What Can I Do With Aurora Customer Service In Torino Headquarter ?

Mr.Rene

By Mr.Rene
in Italy - Europe

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Mr.Rene

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Greetings all!

I am in Chile and the last April month I sent to Aurora Repair service in Torino, Italy, my Aurora 88´s flex nib point assembly to be repaired or replace it.The nib was a piece of garbage and I paid an arm and leg for this overvalue Aurora 88 anniversary LE fountain pen.

After several mails to this Company (included CEO manager) my nib never returned. The last mail from Aurora was 10th jun 2019 with the advice that the nib was posted in mail...and after that a death line..I tried to contact Aurora for others channels like Facebook or Instagram and it did not work.

Aurora did not send any tracking number if the nib was posted in mail..I am very upset with all this troubles and impotence feeling after 8 months waiting for a solution.Lesson learnt If the pen that you want Maker has a poor after sell service DO NOT BUY IT !!

any suggestion or feedback I will appreciate.

Best Regards,

René from Chile

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MalcLee

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I really feel for you and am very sorry that Aurora had shafted you as an end user. I assume that this pen was purchased online as you mentioned that the nib was garbage and having to deal with Aurora in Turin rather than a Brick and Mortar dealer in your region.... It's a cautionary tale of Italian pens bought online - ( I too have learnt my lesson buying a Stipula online)... Abit like an Alfa Romeo as a comparison if I may add. I do hope that you'll eventually get an explanation (and your nib) from Aurora but I would probably give it after Christmas as everything slows down in Italy Christmas time prior to sending in another angry letter of complaint.

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lterry Rare

lterry

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There are some good on-line retailers like Chatterley Pens and Nibs.com that will test a pen and make appropriate adjustments before shipping the pen and provide good support, but sadly many others that appear not to care or know much about what they sell. Aurora HQ can very very slow at the best of times, but when they fix something, in my experience, it is done right. You just need patience.

"Giving power and money to politicians is like giving whiskey and car keys to teenage boys."

P.J. O'Rourke

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