Hi all. With reluctance I make this post about a little conundrum I have, as I do not wish to sound negative or to affect the good business of genuine makers. This is a personal experience and I would like some advice or thoughts on what best to do.
I've been after a pen to use my two Bock 8 nibs, and when the last premium-acrylic group buy by Ranga came up, I was sold on it and made a purchace.
I've bought a Ranga Model 5 clipless in premium acrylic from the latest group buy. It took a bit longer than others but it arrived in the end. I asked for a Bock 8 section and a Jowo 6 section so that I can also use my many other Jowo 6 nibs on it.
The pen arrived eventually and is beautiful and good in the hand. I've had a couple particular issues on it.
A. The Bock 8 threads slip on the last turn. Instead of holding the nib firm, they slip and make an extra turn, and so on. This makes me worry about ink seal if nothing else, or worried to actually lose the threads after a while.
B. The included Schmidt converters are IMPOSSIBLE to push in and pull out. And this worries me this would either crack the acrylic eventually, or crack the cartridge/converters. Some of the corners of the inner round edge slightly cracked already (not cracked, more like pieces from the edge fell off, but this an indication of what is possible.)
One result of the combination of the above two issues is that the Bock 8 can actually only be used in eyedropper mode as it does not seem to engage the converter well. The nib only seems to take ink "spilled" into the section.
I've taken a video of it and showed it to Ranga, hoping for a solution or an easy suggestion. Maybe there is somehting I could do. Maybe they are all just like that, it was my first Ranga after all.
They agree they are extra tight.
The first suggestion they made was unreasonable. They said they would refund the price of the extra section. That would mean I bought a pen which is only reliable with Jowo6 nibs, which isn't what I spent my money for.
Their second suggestion (also something which I suggested sadly) was to send it back and get a full refund.
Now to give them credit, that is great professional customer care. But I worry what would happen in the future. If I send the pen back, this first Ranga would be my last Ranga ever. It would just be awkward to order another one of the same model afterwards to see if the threads and converter cylinders are good the next time around. Let alone I'd have lost the group-buy price point.
The above exchange with them was last month because after that I travelled and was away and busy for so long.
Today, I got an answer from a YouTuber who just reviewed one of these pens. They say their pen has good converter fit, not an extra tight one.
Now I feel awkward and don't know what to do. All in all, I like the pen if it didn't have these two (important) issues. I'd have just kept it if it didn't have the issues.
Do I keep the pen with issues because it is a one-off anyway and has nice acrylic (and only use it with Jowo 6 nibs)? Do I send it back now and lose it (if they still agree to take it back) and order another one, maybe from a different maker of pens that accommodate Bock 8's?
Has anybody been in a situation like this? What is the best course of action. I know the answer is personal and will rest with me in the end, but some hive mind will help me get my head straight.
Thanks for reading.