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Visconti Medici - Loose Section

EKE

By EKE
in Italy - Europe

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EKE Extremely Rare

EKE

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I have a Visconti Medici, which I dearly love. Almost perfect in every detail. Love the nib (a 1.3 mm stub), love the vacuum filler, and I love the clever and well-engineered cap lock.

 

But when I capped the pen today, I noticed as I locked it home that the cap spun around when it reached the stop. I took off the cap and determined that the grip section has come loose from the underlying metal section ( see photos).

 

Is this normal? Is there a remedy to this? I don't like it, because it makes the capping process feel less than precise, and it's possible to pull the cap and section off without unlocking the cap.

 

I certainly don't want to glue it on. Any ideas?

 

Thanks!

-Erik

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Edited by EKE

Learning from the past does not mean living in the past.

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esteroids Rare

esteroids

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That's an annoying shame.

This is a warranty repair. Visconti (or more likely their distributor) will glue it back on for you.

I believe Coles of London is still the USA Visconti distributor.

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Honeybadgers Donor Pen

Honeybadgers

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Yup, it's coles. As long as the pen isn't >90 days past date of sale. They really suck with the length of their warranty.

 

Worse case, it should be super cheap to have someone like Ron fix. Just needs to be glued back down.

Edited by Honeybadgers

Selling a boatload of restored, fairly rare, vintage Japanese gold nib pens, click here to see (more added as I finish restoring them)

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EKE Extremely Rare

EKE

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I called Coles of London this morning. Apparently the grip section sheath is glued to the main metal section with a special, thinned, slow-curing epoxy, which allows them to maneuver the section so all the facets and the cap locking grooves align properly, before it sets.

 

They are going to repair it under warranty. I sent it to them today. Terrific customer service so far.

 

Thanks for the information!

Learning from the past does not mean living in the past.

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EKE Extremely Rare

EKE

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Nice postscript to this tale:

 

I just got my pen back via UPS from Coles of London. All beautifully repaired under warranty. Coles' repair department, represented by Daniel Ryan, was outstanding: honest and informative, and they did exactly what they said they'd do, and they turned it around very quickly. They only charged me a $15 shipping and handling fee. Bravo, Coles.

 

-EKE

Learning from the past does not mean living in the past.

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