I wasn't 100% sure if I should start this thread in the repair or Japan forum. I chose Japan because it is not about repairing a Sailor pen but sending it to Sailor for repair.
I thought I would post this thread to inform anyone interested of how the repair process for Sailor Pens works. I sent mine in for repair because I lost the friction-fit inner cap. This is probably a 10 cent part, but the only solution I could find was to send it to the factory for repair.
After consulting the forums in this thread: http://www.fountainp...ap-replacement/
I contacted Itoya -- the US Sailor distributor -- via their website: itoya.com. From there, I emailed firstname.lastname@example.org and received this email:
We can help facilitate the repair with Sailor. We as the distributor is not allowed by Sailor to do any sort of repair. All repair work has to be done at the factory in Japan. It is also Sailor policy not to send just parts for replacement. The entire pen has to be sent to Japan for evaluation. Even if you are just missing the inner cap. This is to ensure that the pen is in perfect working condition once the parts are replaced and repair is completed.
Below is our repair process.
You will be shipping your pen to our facility in California. Once it arrives, we will send this to SAILOR Japan. Once the evaluation is completed, SAILOR will contact us with a cost estimate which we will forward to you through email. If you authorize us to have SAILOR proceed, you are responsible for this amount plus a $20.00 shipping & handling fee (these charges are typically handled by credit card - we accept Visa, MasterCard or Discover). The entire process typically takes 10-12 weeks. If you decide not to proceed with the repair, the pen will be return unrepaired and your cost will only be the $20.00 shipping and handling.
Please send the entire pen to ITOYA, at the address below. Reference on the outside of the package ######### for easy identification.
800 Sandhill Avenue
Carson, CA 90746
Here's the timeline so far for repair:
Tuesday, July 9, 2019
I sent the pen to Itoya via USPS.
Friday, July 12, 2019
USPS let me know Itoya received the pen.
Tuesday, July 16, 2019
I emailed Itoya to confirm receipt since I had not heard from them.
Wednesday, July 17, 2019
Itoya confirmed they had received my pen.
Tuesday, August 13, 2019
I have not received further communication from Itoya. I assume all is moving forward and my pen is somewhere in the Pacific Ocean.
I will update this thread as the process continues.
In the meantime, I sent a pen to Franklin-Christoph last week for repair and have already received confirmation that it is in the mail back to me. I have also learned that Pilot has a repair tech in Lousiana. I love my Sailor, but I may choose Pilot for my next Japanese pen since they shouldn't require 10-12 weeks for a simple repair.