The bad: shipping cost (a bit more expensive than most stores),
I don't think I've ever expressly/explicitly paid La Couronne du Comte for any shipping charges in my history of >20 orders with them, in spite of my being in Australia halfway around the globe from the Netherlands.
I didn't usually see the PostNL shipping costs to the company, but once LCdC sent me a single bottle of ink (as a replacement for a leaky bottle) that wasn't handled the usual way, and it was over €18 if I recall correctly. That was staggering, and PostNL's international parcel service isn't even that good at all; quite often I can see, from the tracking, that items will get held up on PostNL's end for a week before being put on an international flight, and items generally took three weeks or so from the initial "item shipped" notification to arrive.
Now that LCdC has moved to shipping to Australia by DHL, it is much quicker (taking one calendar week or less to arrive), although there are some teething issues in the B2B processes and/or data interchange that they really need to work out.
items out of stock not advertised as out of stock (but they will get them).
As far as I understand it, LCdC's online shop application keep count of how many units are in the store's inventory. When something such as a "last model" (read: last unit in stock of that model) gets added to the list of current specials, someone at LCdC has to physically "pull" the listing from the system and mark it as not in stock; that's when those prospective purchasers who have the item in their shopping carts will see the error message. Doing it for ten clearance/closeout sales items might be manageable, but doing it for several hundred colours of ink in its current product catalogue is just impossible.
It's a system limitation that the business has chosen to live with for now (and have for a very long time), which is the source of most of the grievances and discontent on the part of customers, which (not unreasonably) dent the company's reputation as a retailer.
Conclusion, if you dont mind to wait,
Including waiting for the next 20%-off site-wide campaign, which happens several times a year but not necessarily when a particular Joe Consumer wants to buy a bottle of ink or a replacement nib.
this is one of the best stores to buy, total price is even cheaper than buying local, shipping considered.
I agree that such is the case, for most items. For me to buy a bottle of Rohrer & Klingner 2018 Limited Edition Aubergine ink from a local retailer — even one which doesn't maintain a bricks-and-mortar outlet, but only sells online — it would have cost me A$25 plus shipping (which wouldn't get waived even if I was prepared to buy four bottles at a go to meet the nominal free shipping threshold of A$99), totalling A$33. For marginally (15%) more than that, I managed to get three bottles of the ink from LCdC, tacked onto an outstanding order that qualified for free shipping so effectively the ink is shipped free to me as well.
So it's not all bad that sometimes LCdC takes a while to get items in from distributors before it is able to fulfil customers' orders.
As always: 1. Implicit in everything and every instance I write on FPN is the invitation for you to judge me as a peer in the community. I think it's only due respect to take each other's written word in online discussion seriously and apply critical judgment. 2. I do not presume to judge for you what is right, correct or valid. If I make a claim, or refute a statement in a thread, and link to references and other information in support, I beseech you to review and consider those, and judge for yourself. I may be wrong. My position or say-so carries no more weight than anyone else's here, and external parties can speak for themselves with what they have published. 3. I endeavour to be frank and truthful in what I write, show or otherwise present when I relate my first-hand experiences that are not independently verifiable. If it is something you can test for yourself and see the results, I entreat you to do so.