This is all very sad and unnecessary. There seems almost universal agreement that Conid pens are wonderful, beautifully designed and made. Nobody wants the quality compromised. I do not understand why, when an order goes through, Conid do not specify a much later date for delivery than they anticipate. Most would have to be happy with this (I have waited 18 months for a Hakase, a half deposit in advance) and it would cut down on the nagging emails on late delivery. If the customer doesn’t want to wait, well too bad, order cancelled. If the pen is finished early, everybody is happy. If I order a pen now and Conid say ‘delivery by December 2020’, then fine. I will forget about it until the end of November next year. Maybe I will get it in June: great.
But lack of communication is counter-productive. It adds to email traffic, irritation and, potentially, loss of business. Some useful suggestions have been made in these posts, all sensible and not necessarily costly. An admin officer would be a useful first start – engineers shouldn’t be writing emails if they are not able to fulfil orders on time. Properly trained and on site, s/he could answer 90% of queries, immediately.
And then there is the problem with faults and, yes, there are always glitches and problems. I have a simple one and Conid have suggested a simple solution but have done nothing about it, so I don’t use the pen. Like most Conid customers here, I will continue to buy their pens. But it would be a shame if, to meet demand, they compromised quality. That would be really sad.
We all wish them well and want them to continue to succeed. They need to be careful they don’t become their own worst enemy. Final note: thank you, Conid, for some great pens.