Jump to content

The Fountain Pen Network uses (functional) cookies. Read the FPN Privacy Policy for more info.  To remove this message, please click here to accept the use of cookies






Photo

Repair Response Letter & Receipt

montblanc repair 149

  • Please log in to reply
11 replies to this topic

#1 RayCornett

RayCornett

    Rare

  • Member - Gold

  • PipPipPipPipPip
  • 122 posts
  • Flag:

Posted 26 November 2018 - 01:15

To those who have had repairs done by Montblanc, does this look legit?

Attached Images

  • InkedMBService_LI.jpg
  • InkedMBService2_LI.jpg


Sponsored Content

#2 meiers

meiers

    Museum Piece

  • Member - Gold

  • PipPipPipPipPipPipPipPipPipPipPip
  • 7,486 posts
  • Flag:

Posted 26 November 2018 - 02:20

Legitimate in what sense?

#3 RayCornett

RayCornett

    Rare

  • Member - Gold

  • PipPipPipPipPip
  • 122 posts
  • Flag:

Posted 26 November 2018 - 02:39

Legitimate in what sense?

As in does this look like what they send you when you send a pen for repair.



#4 meiers

meiers

    Museum Piece

  • Member - Gold

  • PipPipPipPipPipPipPipPipPipPipPip
  • 7,486 posts
  • Flag:

Posted 26 November 2018 - 03:17

I have a similar looking document from the Canadian service centre. My suggestion:
Double check the price for flat rate level 2 service.
Contact the people in Fort Worth.

Edited by meiers, 26 November 2018 - 03:25.


#5 zaddick

zaddick

    BROADside Ambassador

  • Member - Gold

  • PipPipPipPipPipPipPipPipPipPipPip
  • 5,563 posts
  • Location:SF Bay Area
  • Flag:

Posted 26 November 2018 - 08:06

It look like a letter you would get. I am surprised it is a service level 2 just to replace resin parts and not the clip. Price seems right for level 2.

If you want less blah, blah, blah and more pictures, follow me on Instagram!


#6 RayCornett

RayCornett

    Rare

  • Member - Gold

  • PipPipPipPipPip
  • 122 posts
  • Flag:

Posted 26 November 2018 - 08:21

It look like a letter you would get. I am surprised it is a service level 2 just to replace resin parts and not the clip. Price seems right for level 2.

He said it was having piston problems. 



#7 zaddick

zaddick

    BROADside Ambassador

  • Member - Gold

  • PipPipPipPipPipPipPipPipPipPipPip
  • 5,563 posts
  • Location:SF Bay Area
  • Flag:

Posted 26 November 2018 - 09:10

I would have still thought level 1 would be sufficient, but MB may well have changed the standards for each level.

If you want less blah, blah, blah and more pictures, follow me on Instagram!


#8 RayCornett

RayCornett

    Rare

  • Member - Gold

  • PipPipPipPipPip
  • 122 posts
  • Flag:

Posted 26 November 2018 - 09:13

I would have still thought level 1 would be sufficient, but MB may well have changed the standards for each level.

Possibly. This was just back in June. So it could be a recent change.



#9 chunya

chunya

    Antique

  • Member - Gold

  • PipPipPipPipPipPipPipPipPip
  • 1,584 posts
  • Flag:

Posted 26 November 2018 - 09:16

I recently paid £77  (roughly $99) for similar work on a 149 and it came under Level 1, and they also straightened out the nib for me. That was dealing with Hamburg directly..... but the price still seems very reasonable for what you get,

When you get it back it should come with a large sheet/envelope with tick boxes showing exactly what they have one and replaced. As Zaddick says, maybe they've changed what is included under L1.

 

Did they not provide you with a quote and ask you to confirm that they may carry out the work? That has always been my experience.

 

Edited as I'm not sure what I'm looking at.

 

I may be confusing myself ... Just seen your post and seen the date, had they returned the pen and is this what came with it, or were they asking for payment ... which would assume you'd already given them the go-ahead?.


Edited by chunya, 26 November 2018 - 09:23.


#10 RayCornett

RayCornett

    Rare

  • Member - Gold

  • PipPipPipPipPip
  • 122 posts
  • Flag:

Posted 26 November 2018 - 09:19

I recently paid £77  (roughly $99) for similar work on a 149, and they also straightened out the nib for me. That was dealing with Hamburg directly..... but the price still seems very reasonable for what you get, When you get it back it should come with a large sheet/envelope with tick boxes showing exactly what they have one ad replaced.

Did they not provide you with a quote and ask you to confirm that they may carry out the work? That has always been my experience.

The pen is not yet mine. It is part of a possible trade. The owner is the one who had it serviced.It seems the second paper shown mentioned what was done. I suspect the piston problem was caused by something other than the piston unit itself.


Edited by RayCornett, 26 November 2018 - 09:20.


#11 chunya

chunya

    Antique

  • Member - Gold

  • PipPipPipPipPipPipPipPipPip
  • 1,584 posts
  • Flag:

Posted 26 November 2018 - 10:31

Aha, now it's clearer.

 

As they provided a new cone then the piston helix was probably damaged/snapped. When changing the helix they also change the cone that its attached to (if you've ever tried to remove the helix from the cone then you'll know why they provide a new cone/helix unit).



#12 SpecTP

SpecTP

    Collectors Item

  • Member - Gold

  • PipPipPipPipPipPipPipPip
  • 829 posts
  • Flag:

Posted 26 November 2018 - 15:51

It looks similar to my quote when I sent in my leaking 149 for repair. They were able to do it under a level 1, so they only charged me ~$70 for that service instead.







Also tagged with one or more of these keywords: montblanc, repair, 149



Sponsored Content




|