Help! Ebay Aaargh!

[bbs]

Does anyone know how to get through to eBay?

 

I bought a Montblanc pen about four weeks ago, described as excellent condition, arrived leaking. I've taken it to a Montblanc boutique for investigation and service, which will take another few weeks before I hear back.

 

In the meantime, the seller agreed to open a dispute, and to wait until I'd heard back from Montblanc before we decided how to proceed.

 

Ebay has now closed the dispute, and try as I may to navigate through to appeal against this or contact them, brick wall every time.

 

Anyone got any advice please?

[chromantic]

Click on "Help & Contact" at the top of any ebay page, at the bottom of the page that comes up are options to "Call us" or "Have us call you". That should get you through to a real person.

 

Are you still able to message the seller directly? If they were willing to work with you to resolve the issue, I'd think they still would be even if ebay has closed the dispute.

[torstar]

sorry to read this, I've had my probs, some were resolved justly "to me"

 

let us know, we are cheering for you...

[fc2462]

In my humble opinion, if I received merchandise through an Ebay transaction where the item essentially was not as described, I would open a dispute and make arrangements to return it to the seller, get a refund and move on. Why would you send it to Montblanc? Did you really want to keep this pen for some reason? I'm just curious.

[james3paris]

I contact the seller immediately. If they do not respond or give me problems, I take it to the next level. I deal in early American primitive antiques. So, when I don't know, I have contacts for immediate verification. With any doubt, I have it verified within 24 hours.

 

As for pens, I focus on early pen, and ask for additional pictures, when needed. Newer pens... we all have the experts here.

[Chrissy]

ebay don't usually just close disputes on their own. They either close them because the seller opened one then closed it, or because the buyer opened one then closed it. Or a timed "return" dispute ran out of time.

 

I don't know exactly what dispute you opened. Did you open a dispute saying you wanted to return the item because it was not as described? That is the first thing you should do. It's now automatic as soon as you click on "I want to return the item."

 

If so, then ebay opened the dispute and gave you a date to return the item by plus a printable postage label for the parcel. If you missed that date, then you can't now return it, and it would have closed automatically.

 

You definitely would not have time after opening a dispute, to take it to Montblanc for investigation. So you're now into the territory of a level 1 flat rate service from Montblanc.

[bbs]

Thanks everyone. The seller has been communicating and I had another case like this resolved amicably so I'm hopeful.

 

I am persisting with the pen because it's otherwise in lovely condition, I didn't pay over the odds for it, and if Montblanc can fix it I've got a nice pen that isn't that easily available (it's a Poe).

[Bo Bo Olson]

German Ebay was very helpful. A solid '97-8% seller of mocca cups, went 'crazy again', and dropped to 78% with in weeks. We got the cops involved, and Ebay.

 

The better Demi/mocca/espresso cups can cost well over E30...best ones cost a 'big' fortune like Meissen, and it became the principal of the thing.....so the cops were brought in to the problem. And the local cops gave it to the Berlin cops and they put pressure on.

 

Ebay sent us the money back. Took a month or two.

 

Then a few more months later, we got the cup from the seller. We contacted Ebay, to tell them that and how to get the money back to them......the Ebay guy was flabergasted at our honesty....then told us to keep the money.

Edited April 22, 2018 by Bo Bo Olson

[bbs]

I'm very happy to report there are still honourable good guys out there! I contacted the seller, who refunded me the cost of mending the pen by return.

 

I hope the Universe treats him as well as he has treated me.

[Uncial]

So you're now the proud owner of a Poe?

[bbs]

😄 and other appropriate emoticons! It's a beautiful pen and a very nice writer now. I was lucky.

Edited April 30, 2018 by bbs

[Uncial]

Nice. Enjoy.

[bbs]

Thank you!