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Mb Nib Exchange Programme


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23 replies to this topic

#1 adyf

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Posted 28 February 2018 - 17:04

Just wondering what criteria needs to met for the free nib exchange within the first 6 weeks of purchase. Does it need to be purchased from an authorised dealer? Do you need to provide purchase receipt or warranty booklet?

 

Would there be any issue buying a new pen from Ebay if it came with the correct paperwork?



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#2 horationelson

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Posted 28 February 2018 - 17:10

Depends whether the paperwork is stamped (if so, query whether the pen is new, strictly speaking).

If you dont have the book signed/stamped/dated, my understanding is that most boutiques may refuse to offer the mob exchange.

#3 wpj_ole

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Posted 28 February 2018 - 20:00

I got one from pgallery2010eu stamped, just sent it to mb yesterday.

Should work, but I can update later.



#4 adyf

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Posted 01 March 2018 - 07:44

I got one from pgallery2010eu stamped, just sent it to mb yesterday.

Should work, but I can update later.

 

 

Yes please update.

 

Has the pen only just been purchased (new old stock), or was it purchased in 2010?



#5 Chrissy

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Posted 01 March 2018 - 08:20

Just wondering what criteria needs to met for the free nib exchange within the first 6 weeks of purchase. Does it need to be purchased from an authorised dealer? Do you need to provide purchase receipt or warranty booklet?

 

Would there be any issue buying a new pen from Ebay if it came with the correct paperwork?

 

Technically, you need to provide the stamped warranty booklet plus a purchase receipt. If an ebay item fits that requirement then you should be OK. Authorised dealers do sometimes sell items on ebay.

 

I think that the purchase receipt is essential, sometimes the warranty booklet is not.  ;)


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#6 adyf

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Posted 01 March 2018 - 13:05

Technically, you need to provide the stamped warranty booklet plus a purchase receipt. If an ebay item fits that requirement then you should be OK. Authorised dealers do sometimes sell items on ebay.
 
I think that the purchase receipt is essential, sometimes the warranty booklet is not.  ;)


Thank you for your insight.

#7 zaddick

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Posted 01 March 2018 - 15:19

I have found in the US you need one OR the other. I mean, if you received a gift you would not have the receipt. If you have neither, about your only chance is if it is one of the pens that offers a 1 year exchange and it has been released to the public for well less than a year.

#8 zaddick

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Posted 01 March 2018 - 15:19

With the book I mean stamped and dated from and authorized dealer

#9 Reed_thoughts

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Posted 01 March 2018 - 16:28

for the nib exchange all you need is the proof of purchase (receipt or stamped booklet), it doesnt matter if its an "old pen"...

 

My virginia Woolf was made in 2006, yet i bought it on jan of 2018 (~12 years later), and i got the nib exchanged for free upon purchase.



#10 adyf

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Posted 02 March 2018 - 22:15

Is there no longer a service centre in the UK, with the nearest being in Germany?



#11 Chrissy

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Posted 02 March 2018 - 23:23

Is there no longer a service centre in the UK, with the nearest being in Germany?

 

Boutiques send everything to Head Office in the UK. Then they are sent to Hamburg from there. I don't know if they do any part of the servicing in the UK.

 

If you want to send a pen to the Head Office rather than take it or send it to a boutique, you can do that too.


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#12 dubhe

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Posted 04 March 2018 - 22:26

I recently had a nib exchange on my new 1912 and all I sent was the warranty book which had been signed and stamped with the date. At no point was I asked for a receipt, and this was through my local Authorised Dealer in the UK. Pen is back with me now, it took less than 2 weeks.



#13 littlepen

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Posted 05 March 2018 - 07:48

I had a nib exchange on a older 149 . The package came with a Birmingham post mark on its return . As the whole process only took 2 weeks Im assuming there is a facility in the uk .

#14 Chrissy

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Posted 05 March 2018 - 12:39

I had a nib exchange on a older 149 . The package came with a Birmingham post mark on its return . As the whole process only took 2 weeks Im assuming there is a facility in the uk .

 

Packages are returned from Hamburg and dropped off by the Head Office delivery vehicle at boutiques all over the Country. It sounds like your pen might have been dropped off at Selfridges, Birmingham. Two weeks sounds about right for a nib exchange. They get from the UK to Hamburg and back by a next day service.


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#15 littlepen

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Posted 07 March 2018 - 11:07

Just seemed a fast turn around from my shop sending off the pen to Birmingham then being sent to Germany then back to Birmingham and then to Sheffield all in 2 weeks . Royalmail have difficulty sending a first class parcel to France in less than a week .

#16 Chrissy

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Posted 07 March 2018 - 16:50

Just seemed a fast turn around from my shop sending off the pen to Birmingham then being sent to Germany then back to Birmingham and then to Sheffield all in 2 weeks . Royalmail have difficulty sending a first class parcel to France in less than a week .

 

It's not the same type of service as Royal Mail at all. Think next day or same day FedEx. They just send everything in one secure vehicle at the end of every day. Remember they are dealing with very valuable items all of the time, so it can't be anything like Royal Mail.  :)


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#17 Matlock

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Posted 07 March 2018 - 17:00

 

It's not the same type of service as Royal Mail at all. Think next day or same day FedEx. They just send everything in one secure vehicle at the end of every day. Remember they are dealing with very valuable items all of the time, so it can't be anything like Royal Mail.  :)

 

I have had two very different experiences with FedEx. One took nearly two weeks from Germany. The other took 3 days but was actually delivered by Royal Mail, strange.


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#18 Kalessin

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Posted 07 March 2018 - 17:03

 

It's not the same type of service as Royal Mail at all. Think next day or same day FedEx. They just send everything in one secure vehicle at the end of every day. Remember they are dealing with very valuable items all of the time, so it can't be anything like Royal Mail.  :)

 

Well, of course.  The all-black helicopter with Montblanc star livery lands in the park across the street, and men in up-to-the-minute-fashionable black suits with black accessories and dark sunglasses jump out, carrying briefcases with a chain-and-handcuff so they can't leave them somewhere by mistake.  They quick-march in, pick up the items destined for repair in Hamburg, fly to the nearest small-craft airport, then take a similarly all-black with Montblanc star livery business jet to Hamburg MBHQ.  From the airport at the other end, transfer is by armored car with special police escort.

 

The process is done in reverse to return the valuable items to their anxiously waiting customers.

 

"Only the best is good enough!"


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#19 Chrissy

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Posted 07 March 2018 - 17:15

 

Well, of course.  The all-black helicopter with Montblanc star livery lands in the park across the street, and men in up-to-the-minute-fashionable black suits with black accessories and dark sunglasses jump out, carrying briefcases with a chain-and-handcuff so they can't leave them somewhere by mistake.  They quick-march in, pick up the items destined for repair in Hamburg, fly to the nearest small-craft airport, then take a similarly all-black with Montblanc star livery business jet to Hamburg MBHQ.  From the airport at the other end, transfer is by armored car with special police escort.

 

The process is done in reverse to return the valuable items to their anxiously waiting customers.

 

"Only the best is good enough!"

 

Darn, I forgot about the helicopter.  :D


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#20 Chrissy

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Posted 07 March 2018 - 17:18

Slightly off topic I'm afraid, but I bought a few bottles of Louis-Vuitton FP ink from their shop on Sloane Street, London. Bearing in mind I'm over 50 miles away, their delivery driver brought it over in his van within an hour and a half. L-V carrier bag and all.   :)


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