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Lamy 2000 Review - Excellent Customer Service

lamy lamy2000 review customerservice fountainpen

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#1 stationeryblogger

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Posted 18 February 2018 - 13:54

 

The Lamy 2000 is probably my favourite pen of all time. I know, it is a big statement but my admiration for this pen is well founded. I first purchased this pen back in 2014 when I began my first year studying law at university. I can honestly say that since then it has been almost everyday on me, taking notes and writing exams. Note that this review was originally posted at my blog at www.stationeryblogger.com.

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DESIGN

The pen looks and feels phenomenal. Its bauhaus inspired design makes it easy to look at with no extra bling. This makes it the perfect everyday pen when you do not want the entire room thinking you are trying to make a statement with your choice of writing instrument. In addition, the texture of the fibreglass-infused plastic gives a textured feel. Perfect for those with sleek hands constantly suffering from sticky-pen syndrome. The attention to detail and excellence of craftsmanship is evident from the fact that the brushed microscopic lines transition perfectly between the piston-knob and hand-section seams.

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SIZE

Another great win for the pen is its size, measuring at 140mm caped. What is particularly outstanding however, is its centre of balance when posted. You can literally find the middle of the pen by simply balancing it on the tip of your finger. This is because the cap fits really deeply into the back of the barrel. That means that it will not only post securely but it will not stick out too much when writing. Moreover, the hand-section extends to cover a fair amount of the nib meaning that there are literally unlimited ways to hold the pen ensuring a comfortable grip.

NIB

The nib is fantastic to write with. I currently have the medium size but I have tried both the extra-fine and fine. They are all smooth, wet and always perform upon demand. I have had some issues in the past which I will go into more detail in the section below but I am more than happy overall.

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CUSTOMER SERVICE

One of the biggest selling points however is the customer service of Lamy. A few years ago, after owning the pen for a few years, for some reason the extra-fine nib that I had started writing very dry. I had no idea why but I contacted Lamy with my problem and they immediately requested that I send the pen back for repair free of charge. A few weeks later, they had fixed the problem and also replaced my cap as the clip had become a bit wobbly. Moreover, a year ago, after owning the pen for three years, I emailed them asking whether they sold replacement nibs as I had outgrown my extra-fine size and wanted to change to a medium. They offered to replace it for free. I believe that this is how customer service should be and more companies should be striving towards such a high standard.

OVERALL

I believe that the Lamy 2000 is one of the best choices for a fountain pen out there. Whether you are a student or a seasoned professional the iconic look of the pen and quality are bound to make you smile every time you pick it up. As for negatives, I am struggling to think of any. Maybe if you like your fountain pens to be glossy and blingy you would not like this pen but it would be hard to argue it does not deserve a spot in everyone’s collection.

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You can read my other reviews, modifications and hacks at www.stationeryblogger.com



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#2 minddance

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Posted 18 February 2018 - 14:14

Wow, do u mean that Lamy exchanges nibs that I don't like even after a few years?

#3 ENewton

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Posted 18 February 2018 - 17:58

Wonderful to have found a pen that you love so much.



#4 FountainPenGuru

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Posted 18 February 2018 - 21:13

How's law school going in London? What type of law are you specializing in? 



#5 stationeryblogger

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Posted 18 February 2018 - 23:42

Wow, do u mean that Lamy exchanges nibs that I don't like even after a few years?


About the nib exchange, that was the experience for me! I just emailed them and they asked me to send it over. A few weeks later, I was set with a new nib! Note that I used the European site and sent it directly to them in Germany.

#6 stationeryblogger

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Posted 18 February 2018 - 23:44

How's law school going in London? What type of law are you specializing in?


It is going great! Graduated last year! Thinking of specialising in antitrust law!

#7 minddance

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Posted 19 February 2018 - 08:19

About the nib exchange, that was the experience for me! I just emailed them and they asked me to send it over. A few weeks later, I was set with a new nib! Note that I used the European site and sent it directly to them in Germany.


Thank you for the information, I will do just that for all my old Lamys :) Did you have to send them the whole pen or just the nib?

#8 stationeryblogger

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Posted 19 February 2018 - 09:13

I

Thank you for the information, I will do just that for all my old Lamys :) Did you have to send them the whole pen or just the nib?


I had to send the whole pen. Keep in mind I have only tried it with the 2000 that is supposedly ‘hard’ to isolate the nib. I don’t know how it would work or even whether they would accept the models for which they openly sell replacement nibs for.

#9 minddance

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Posted 19 February 2018 - 09:15

I
I had to send the whole pen. Keep in mind I have only tried it with the 2000 that is supposedly hard to isolate the nib. I dont know how it would work or even whether they would accept the models for which they openly sell replacement nibs for.


Alright, Lamy2000 it shall be then :)

#10 stationeryblogger

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Posted 19 February 2018 - 10:36

Alright, Lamy2000 it shall be then :)

Perfect! Let me know how it goes!

Edited by stationeryblogger, 19 February 2018 - 10:40.






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