Jump to content

The Fountain Pen Network uses (functional) cookies. Read the FPN Privacy Policy for more info.  To remove this message, please click here to accept the use of cookies






Photo

Inaccessibility Of Cross Pens

warranty non-responding

  • Please log in to reply
4 replies to this topic

#1 latifkosu

latifkosu

    Dipped Only

  • Member - Silver

  • Pip
  • 6 posts
  • Flag:

Posted 24 January 2018 - 11:16

Hey there everybody. I really don't want to start using here with a post like this but i am really peeved off. I've sent my Cross Spire Black Caviar to warranty here in Turkey at October 2017. They said that they wrote an e-mail to Cross Germany about my pen and its warranty. They are still waiting an answer from Germany about my pen. In these passed 4 months i wrote myself to customer realtions, warranty service and all the possible mail adresses i can find from the company. But there ise nothing i receive. 

 

I like to ask that is there anyone work in Cross Pens or did anybody experienced this procedure before?



Sponsored Content

#2 Bill P

Bill P

    FOUNTAIN PEN ENTHUSIAST

  • Premium - Ruby

  • PipPipPipPipPipPipPip
  • 411 posts
  • Location:New Hampshire
  • Flag:

Posted 24 January 2018 - 21:24

Have you sent any communication to the Home Office of Cross in the USA?

 

https://www.cross.co...help/contact-us



#3 latifkosu

latifkosu

    Dipped Only

  • Member - Silver

  • Pip
  • 6 posts
  • Flag:

Posted 25 January 2018 - 10:32

No, i didnt contact with home office. I'll send an email to them too. Thanks.

#4 latifkosu

latifkosu

    Dipped Only

  • Member - Silver

  • Pip
  • 6 posts
  • Flag:

Posted 25 January 2018 - 10:38

I checked my mail and i see that i sent a mail to home office consumer relations. And i didnt get any answer neither. I have sent an extra mail now. Hope it will be useful.

#5 latifkosu

latifkosu

    Dipped Only

  • Member - Silver

  • Pip
  • 6 posts
  • Flag:

Posted 26 February 2018 - 08:01

Finally i reach someone who cares about the customer. After that they worked and solve the problem really fast. I appreciate that. 







Also tagged with one or more of these keywords: warranty, non-responding



Sponsored Content




|