Did not say much in regards to that, but personally I think sometimes things get blown up too much. I for one have worked hand in hand with Visconti for over ten years, selling and dealing with after sales service on a daily basis, and I do not see poor qc. To me its probably one of those things where people are going to leave a bad review when something goes wrong, but a person is way less likely to post when they enjoy a product, therefore it comes off worse than it actually is. Also, whenever I have an issue with a Visconti pen, because yes they do have problems just like any other brand, I enjoy the fact that they support their product. I think Visconti is one of the best in the industry as far as after sales service. Most problems are taken care of at zero cost, where you do not see that from Parker, Waterman, Pelikan, and many other brands.