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Dromgoole's Podcast Episode 3

visconti giveaway marlen fountainpen pens ink yafa aurora montegrappa

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7 replies to this topic

#1 DromgoolesHouston

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Posted 19 December 2017 - 16:53

Here is the next volume of the Dromgoole's podcast. We have an interview with Mark Cole from Coles of London who distributes Visconti. Also we show some cool used pens we got here at the store, and conclude a giveaway.

 


Edited by DromgoolesHouston, 19 December 2017 - 16:54.


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#2 Mulrich

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Posted 20 December 2017 - 21:38

I watched the video and thought it was great; thanks for sharing.

 

While off camera, did Mark say anything about Visconti's quality control? I've heard some rumors that Visconti is actively working to improve but who knows where those rumors started. 



#3 DromgoolesHouston

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Posted 21 December 2017 - 15:51

Did not say much in regards to that, but personally I think sometimes things get blown up too much. I for one have worked hand in hand with Visconti for over ten years, selling and dealing with after sales service on a daily basis, and I do not see poor qc. To me its probably one of those things where people are going to leave a bad review when something goes wrong, but a person is way less likely to post when they enjoy a product, therefore it comes off worse than it actually is. Also, whenever I have an issue with a Visconti pen, because yes they do have problems just like any other brand, I enjoy the fact that they support their product. I think Visconti is one of the best in the industry as far as after sales service. Most problems are taken care of at zero cost, where you do not see that from Parker, Waterman, Pelikan, and many other brands.



#4 Mulrich

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Posted 21 December 2017 - 16:42

I actually share your opinion about Visconti but know so many people feel otherwise I was curious if Visconti was trying to address the issue (even if just through PR).

 

Somehow I've become a Visconti apologist on various forums, not because I'm a diehard fan, though I do really like the brand. I think Visconti's qc issues are a bit overblown but I also think they have more quality issues than other brands. I have a handful of Visconti pens and a couple have required warranty work. Coles was very good about taking care of the problems but I still had to pay for shipping (I think) and it took a couple months to get the pen(s) back. So yes, they do a good job fixing problems but there's still a bit of inconvenience. And the vast majority of my Visconti pens have been terrific and are some of my favorite pens. 



#5 Drawing61

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Posted 22 December 2017 - 23:47

Thanks for posting. As a pen lover I am very happy to have Dromgoole's in my neighborhood.


Love all, trust a few, do harm to none. Shakespeare


#6 ASCIIaardvark

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Posted 27 December 2017 - 19:46

Is there an RSS feed I can subscribe to somewhere that I'm just not seeing?

 

...or is this a YouTube channel that calls itself a "podcast" for no discernible reason :/



#7 DromgoolesHouston

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Posted 22 February 2018 - 15:00

At this point it is a youtube channel with hopes to eventually become a podcast. Sorry for the confusion @ASCllaardvark.



#8 amberleadavis

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Posted 10 July 2018 - 17:41

Very cool.


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Also tagged with one or more of these keywords: visconti, giveaway, marlen, fountainpen, pens, ink, yafa, aurora, montegrappa



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