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Townsend Nib Issues


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7 replies to this topic

#1 Shannon

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Posted 14 November 2017 - 16:39

I just rec'd a beautiful Lapis Lazuli Townsend.  The nib unit comes apart if you look at it wrong.  And it doesn't seem to seat fully when it's installed.  I'm not sure if it's completely broken or if it just needs a little TLC.  Would love some advice.

 

Thanks.

 

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Ink samples to trade:   Blackstone Blue, Chesterfield  Antique Crimson, Chesterfield  Antique Jade, Chesterfield  Antique Orchid, Chesterfield  Antique Raspberry, Chesterfield  Antique Raven, Chesterfield  Antique Walnut, Chesterfield  Antique Yankee, Chesterfield  Night Sapphire, Cross Blue, Diamine Ancient Copper, Diamine Bilberry, Diamine Blue Black, Diamine Damson, Diamine Indigo, Diamine Oxblood, Diamine Purple Pazzazz, Edelstein Amber, J. Herbin Emerald de Chivor, J. Herbin Lie de The, J. Herbin Rouge Hematite, J. Herbin Storm Grey, Levenger Always Greener, Levenger Amethyst, Levenger Blue Bahama, Levenger Cardinal Red, Levenger Cobalt Blue, Levenger Cocoa, Levenger Fireball, Levenger Gemstone Green, Levenger Pinkly, Levenger Raven Black, Levenger Skies of Blue, Levenger Smokey, Montblanc Black  , Montblanc Montblanc for BMW, Noodler's Bay State Blue, Parker Quink, Pilot Blue, Sailor  Souten, Sailor  Waka-Uguisu


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#2 max dog

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Posted 14 November 2017 - 20:53

That's not normal as Townsend nib units are pretty solid and reliable.  It shouldn't be loose or come apart like that.

I would send it to Cross repair to have it fixed/replaced ($10 handling fee) under it's lifetime warranty.  Lapis Lazuli is quite a sought after and collectible Cross, it would be a shame not to have it corrected to perfection.  


Edited by max dog, 14 November 2017 - 20:55.


#3 FountainPenGuru

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Posted 14 November 2017 - 20:58

Not good. Made in China?

#4 max dog

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Posted 14 November 2017 - 21:45

Not good. Made in China?

Lapiz Lazuli Townsends were all made in the USA.  So this is a "made in USA" QC issue, nothing to do with China.

Not that China does not have their share of QC issues, but just to be accurate here, and not bash the current Cross production which are relatively well made and on par to what comes out of Europe today.  


Edited by max dog, 14 November 2017 - 21:48.


#5 Shannon

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Posted 16 November 2017 - 17:20

I have to say -- I'm so impressed that Cross still offers a lifetime warranty on their pens.  Compare that to Montblanc -- pens that are exponentially more expensive and their warranty is only two years!


Ink samples to trade:   Blackstone Blue, Chesterfield  Antique Crimson, Chesterfield  Antique Jade, Chesterfield  Antique Orchid, Chesterfield  Antique Raspberry, Chesterfield  Antique Raven, Chesterfield  Antique Walnut, Chesterfield  Antique Yankee, Chesterfield  Night Sapphire, Cross Blue, Diamine Ancient Copper, Diamine Bilberry, Diamine Blue Black, Diamine Damson, Diamine Indigo, Diamine Oxblood, Diamine Purple Pazzazz, Edelstein Amber, J. Herbin Emerald de Chivor, J. Herbin Lie de The, J. Herbin Rouge Hematite, J. Herbin Storm Grey, Levenger Always Greener, Levenger Amethyst, Levenger Blue Bahama, Levenger Cardinal Red, Levenger Cobalt Blue, Levenger Cocoa, Levenger Fireball, Levenger Gemstone Green, Levenger Pinkly, Levenger Raven Black, Levenger Skies of Blue, Levenger Smokey, Montblanc Black  , Montblanc Montblanc for BMW, Noodler's Bay State Blue, Parker Quink, Pilot Blue, Sailor  Souten, Sailor  Waka-Uguisu


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#6 Shannon

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Posted 30 November 2017 - 19:37

Cross rec'd my pen on 11/20.  They're three to four weeks out on repairs, so I've still got a bit of a wait.  I got concerned after reading that Cross will replace a pen if the original isn't repairable.  I call Cross today and asked about this.  Great customer service!  I spoke to a very helpful person who grabbed my service order and made a note that the pen has sentimental value and it's not to be destroyed.  She also told me that if they can't repair the pen, that they'll send me a comparable replacement AND return my Lapis Lazuli.

 

To be continued....


Ink samples to trade:   Blackstone Blue, Chesterfield  Antique Crimson, Chesterfield  Antique Jade, Chesterfield  Antique Orchid, Chesterfield  Antique Raspberry, Chesterfield  Antique Raven, Chesterfield  Antique Walnut, Chesterfield  Antique Yankee, Chesterfield  Night Sapphire, Cross Blue, Diamine Ancient Copper, Diamine Bilberry, Diamine Blue Black, Diamine Damson, Diamine Indigo, Diamine Oxblood, Diamine Purple Pazzazz, Edelstein Amber, J. Herbin Emerald de Chivor, J. Herbin Lie de The, J. Herbin Rouge Hematite, J. Herbin Storm Grey, Levenger Always Greener, Levenger Amethyst, Levenger Blue Bahama, Levenger Cardinal Red, Levenger Cobalt Blue, Levenger Cocoa, Levenger Fireball, Levenger Gemstone Green, Levenger Pinkly, Levenger Raven Black, Levenger Skies of Blue, Levenger Smokey, Montblanc Black  , Montblanc Montblanc for BMW, Noodler's Bay State Blue, Parker Quink, Pilot Blue, Sailor  Souten, Sailor  Waka-Uguisu


Looking for: surprise me!


#7 max dog

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Posted 07 December 2017 - 19:20

Cross rec'd my pen on 11/20.  They're three to four weeks out on repairs, so I've still got a bit of a wait.  I got concerned after reading that Cross will replace a pen if the original isn't repairable.  I call Cross today and asked about this.  Great customer service!  I spoke to a very helpful person who grabbed my service order and made a note that the pen has sentimental value and it's not to be destroyed.  She also told me that if they can't repair the pen, that they'll send me a comparable replacement AND return my Lapis Lazuli.
 
To be continued....

Good to hear. Let us know how things turn out. My experience with Cross repair in Rhode Island has always been stellar.

#8 Shannon

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Posted 15 December 2017 - 16:33

Happy to report that my pen showed up yesterday as good as new... almost.  They replaced the two-toned nib with a solid gold-colored one.  I'm not in love with the looks of it, but it is what it is.


Ink samples to trade:   Blackstone Blue, Chesterfield  Antique Crimson, Chesterfield  Antique Jade, Chesterfield  Antique Orchid, Chesterfield  Antique Raspberry, Chesterfield  Antique Raven, Chesterfield  Antique Walnut, Chesterfield  Antique Yankee, Chesterfield  Night Sapphire, Cross Blue, Diamine Ancient Copper, Diamine Bilberry, Diamine Blue Black, Diamine Damson, Diamine Indigo, Diamine Oxblood, Diamine Purple Pazzazz, Edelstein Amber, J. Herbin Emerald de Chivor, J. Herbin Lie de The, J. Herbin Rouge Hematite, J. Herbin Storm Grey, Levenger Always Greener, Levenger Amethyst, Levenger Blue Bahama, Levenger Cardinal Red, Levenger Cobalt Blue, Levenger Cocoa, Levenger Fireball, Levenger Gemstone Green, Levenger Pinkly, Levenger Raven Black, Levenger Skies of Blue, Levenger Smokey, Montblanc Black  , Montblanc Montblanc for BMW, Noodler's Bay State Blue, Parker Quink, Pilot Blue, Sailor  Souten, Sailor  Waka-Uguisu


Looking for: surprise me!







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