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Townsend Nib Issues

Shannon

By Shannon
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Shannon Extremely Rare

Shannon

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I just rec'd a beautiful Lapis Lazuli Townsend. The nib unit comes apart if you look at it wrong. And it doesn't seem to seat fully when it's installed. I'm not sure if it's completely broken or if it just needs a little TLC. Would love some advice.

 

Thanks.

 

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My fingers are always inky and I'm always looking for something new.  Interested in trading?  Contact me!

 

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max dog

Posted
Posted (edited)

That's not normal as Townsend nib units are pretty solid and reliable. It shouldn't be loose or come apart like that.

I would send it to Cross repair to have it fixed/replaced ($10 handling fee) under it's lifetime warranty. Lapis Lazuli is quite a sought after and collectible Cross, it would be a shame not to have it corrected to perfection.

Edited by max dog
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max dog

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Not good. Made in China?

Lapiz Lazuli Townsends were all made in the USA. So this is a "made in USA" QC issue, nothing to do with China.

Not that China does not have their share of QC issues, but just to be accurate here, and not bash the current Cross production which are relatively well made and on par to what comes out of Europe today.

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Shannon Extremely Rare

Shannon

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I have to say -- I'm so impressed that Cross still offers a lifetime warranty on their pens. Compare that to Montblanc -- pens that are exponentially more expensive and their warranty is only two years!

My fingers are always inky and I'm always looking for something new.  Interested in trading?  Contact me!

 

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Shannon Extremely Rare

Shannon

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Cross rec'd my pen on 11/20. They're three to four weeks out on repairs, so I've still got a bit of a wait. I got concerned after reading that Cross will replace a pen if the original isn't repairable. I call Cross today and asked about this. Great customer service! I spoke to a very helpful person who grabbed my service order and made a note that the pen has sentimental value and it's not to be destroyed. She also told me that if they can't repair the pen, that they'll send me a comparable replacement AND return my Lapis Lazuli.

 

To be continued....

My fingers are always inky and I'm always looking for something new.  Interested in trading?  Contact me!

 

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max dog Collectors Item

max dog

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Cross rec'd my pen on 11/20. They're three to four weeks out on repairs, so I've still got a bit of a wait. I got concerned after reading that Cross will replace a pen if the original isn't repairable. I call Cross today and asked about this. Great customer service! I spoke to a very helpful person who grabbed my service order and made a note that the pen has sentimental value and it's not to be destroyed. She also told me that if they can't repair the pen, that they'll send me a comparable replacement AND return my Lapis Lazuli.

 

To be continued....

Good to hear. Let us know how things turn out. My experience with Cross repair in Rhode Island has always been stellar.
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Shannon Extremely Rare

Shannon

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Happy to report that my pen showed up yesterday as good as new... almost. They replaced the two-toned nib with a solid gold-colored one. I'm not in love with the looks of it, but it is what it is.

My fingers are always inky and I'm always looking for something new.  Interested in trading?  Contact me!

 

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