Posted 30 November 2017 - 19:37
Cross rec'd my pen on 11/20. They're three to four weeks out on repairs, so I've still got a bit of a wait. I got concerned after reading that Cross will replace a pen if the original isn't repairable. I call Cross today and asked about this. Great customer service! I spoke to a very helpful person who grabbed my service order and made a note that the pen has sentimental value and it's not to be destroyed. She also told me that if they can't repair the pen, that they'll send me a comparable replacement AND return my Lapis Lazuli.
To be continued....
Ink samples to trade: Levenger (Smokey, Blue Bahama, Always Greener, Skies of Blue, Fireball, Pinkly, Gemstone Green, Cobalt Blue, Raven Black, Cardinal Red, Cocoa, Amethyst); J. Herbin (Lie de The, Emerald de Chivor, Storm Grey, Rouge Hematite); Diamine (Purple Pazzazz, Bilberry, Ancient Copper, Blue Black, Indigo, and Damson); Sailor (Tokiwa-matsu, Souten); and Chesterfield (Antique Yankee, Night Sapphire, Antique Raven, Antique Walnut, Archival Black, Antique Jade)
Looking for: surprise me!