then he should shut up about chinese pens being knockoffs when he is clearly carrying the American knockoff Monza. I noticed Jetpens doesn't carry Monteverde at all and staples doesn't even carry the Monza at all and they carry Monteverde and Conklin.
You're being unrealistically harsh. Not only was Goulet pretty much GIVING them away, he is also trying to be very careful regarding growing his business and making statements that may upset yafa and maybe potential future brands he wants to carry. It's his livelihood and his choices and decisions have no negative impacts on us as customers. Brian has carefully put together one of the absolute best businesses I have ever seen in my life from a customer service point of view. My homo sapiens was a dud? Whoops, I waited a little too long and coles told me to pound sand. What did Brian do? Took the pen back (he paid for shipping) swapped it for another in a different nib size, tested it, AND threw in a $100 Visconti two pen case. FOR FREE.
Two of my Goulet tomoe notebooks had little defects? Keep them, two more sent immediately. Monza broke? Full store credit (what I asked for) and keep the free bottle of ink.
I don't care that Brian carries a bad pen or two, the daiso pens are garbage too. Hell, I think all Conklin pens are overpriced. And one could argue that he shouldn't carry Visconti since their nib QC is so horrifying. What I do care about is that I can be stone dead confident that every single time I hand money over to Brian, of things go wrong, he WILL make it right.
And honestly, i am more bothered by the weird pseudoscientific "dietician" he and Rachel see, it worries me that they may not be getting treatment for legitimate medical issues. That's how little I care about his unwillingness to slam one of his brands. But his community involvement is nothing but spectacularly good for all of us in the community, even if you've never purchased a thing from him.
Edited by Honeybadgers, 04 February 2018 - 11:35.