When i splurged 200ish nzd for a fountain pen i thought it was an impulse buy. Two weeks later, i was thrilled with the history and build quality of the lamy 2000. but clip problems: the clip have some give and could move up and down . I couldn't be bothered to contact lamy support so I took tried to disassemble it with pliers with a micro fiber cloth between- bad idea scratched up cap aesthetically. Admittedly my fault by would have been nice if a 200 dollar pen didn't have these problems.
Fast forward 1 year and oops- I dropped it- I screwed it up- thankfully lamy support sent me a replacement nib for 100 nzd- still ouch though
Fast forward to present day and it's gone south: Sent three emails to l amy and got no response for a request to buy a clutch ring- you know the thing that keeps the cap in place with the knobbly metal bits. I'd lost it after I disassembled my lamy 2000 because it started leaking. I thought i was smart and it just needed some silicon grease and it would be fine.
Now, I have spent 300 nzd as a student on a pen that doesn't function and I'm not even able to buy a replacement spare parts. I had bought lamy after those raving reviews about how helpful lamy support is but not responding to any requests- three of them- even after two months of waiting? I still a fountain pen addict though and I spent another 200 nzd on a pilot vp which still works- treating it with way more care now that I've already gone through this painful endeavor.
I'm still new to this forum but hopefully someone has got replacement parts (need a replacement clutch tab spring as seen in last photo enclosed)- I've got budget up to 20 nzd- or advice on how to reach Lamy as their website query thing obviously doesn't work. praying still that it won't still leak- haven't found cause as there were no cracks even under friends microscope.