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Hamburg Difficulties - Any Suggestions?

rube1

By rube1
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Chrissy Museum Piece

Chrissy

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That would indeed be a promising development. Will let you know if this happens!

 

Is your pen still at Hamburg waiting for whatever happens next?

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rube1 Mint

rube1

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I

 

 

Is your pen still at Hamburg waiting for whatever happens next?

really hope that they haven't yet sent it back. I contacted the local MB representative here in order to receive the repair number and forward it to Dennis (the AD from Holland). She hasn't done that yet so I will have to try again tomorrow.

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Lam1 Collectors Item

Lam1

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The suggestion of complaining in their Facebook page is a good one. In my experience, a public complaint like that is taken very seriously and they usually solve the problem quickly. It wouldn't bode well for them to come across as a luxury brand that doesn't honor their warranty. It also doesn't hurt to let them know that you created a thread here telling us about it and that many people are following the developments of the case.

 

Best of luck.

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Chrissy Museum Piece

Chrissy

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I

 

really hope that they haven't yet sent it back. I contacted the local MB representative here in order to receive the repair number and forward it to Dennis (the AD from Holland). She hasn't done that yet so I will have to try again tomorrow.

 

Fingers crossed. :)

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rube1 Mint

rube1

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Update:

Received a call yesterday from the local MB representative, "we were discussing your case and felt we would back having the nib changed even if it means absorbing the cost". Since I cant imagine they are actually going to shell out 500$, figure there was a change of heart at MB Germany.

It appears that some ghost saviors seems to have done the job...

Thanks for the support - known and unknown - and recommendations!

I now await my first OBB...

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Chrissy Museum Piece

Chrissy

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Update:

Received a call yesterday from the local MB representative, "we were discussing your case and felt we would back having the nib changed even if it means absorbing the cost". Since I cant imagine they are actually going to shell out 500$, figure there was a change of heart at MB Germany.

It appears that some ghost saviors seems to have done the job...

Thanks for the support - known and unknown - and recommendations!

I now await my first OBB...

 

Magnificent!!!!! :wub: I always sort of 'knew' it would happen. ;)

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jagwap Rare

jagwap

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This is great news, but it doesn't clear up if there is a change of policy? Is it because it is a relatively old model that they thought it must have been used heavily and they missed the stamped sale date, or suspected it false?

 

I am looking around and finding all sorts of older limited editions around in ADs and boutiques, and I am tempted if there can be a nib swap. Saw a new George Bernard Shaw this week. But what is the point of a free nib swap after a few weeks, or a year if you cannot use it a bit first?

 

It sounds like someone screwed up and do not want to admit it. But if there is a policy change it would be good to know.

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rube1 Mint

rube1

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This is great news, but it doesn't clear up if there is a change of policy? Is it because it is a relatively old model that they thought it must have been used heavily and they missed the stamped sale date, or suspected it false?

 

I am looking around and finding all sorts of older limited editions around in ADs and boutiques, and I am tempted if there can be a nib swap. Saw a new George Bernard Shaw this week. But what is the point of a free nib swap after a few weeks, or a year if you cannot use it a bit first?

 

It sounds like someone screwed up and do not want to admit it. But if there is a policy change it would be good to know.

I never had an issue with a briefly used nib of NOS. Last year did a swap on a Faulkner with no problem. Not sure what the issue was this time.

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rube1 Mint

rube1

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Magnificent!!!!! :wub: I always sort of 'knew' it would happen. ;)

If not for your optimism, Chrissy, I probably would of walked away from trying to make it happen. Thanks!

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rube1 Mint

rube1

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I am looking around and finding all sorts of older limited editions around in ADs and boutiques, and I am tempted if there can be a nib swap. Saw a new George Bernard Shaw this week.

 

 

BTW, love my Shaw. My first MB LE.

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Chrissy Museum Piece

Chrissy

Posted
Posted

This is great news, but it doesn't clear up if there is a change of policy? Is it because it is a relatively old model that they thought it must have been used heavily and they missed the stamped sale date, or suspected it false?

 

I am looking around and finding all sorts of older limited editions around in ADs and boutiques, and I am tempted if there can be a nib swap. Saw a new George Bernard Shaw this week. But what is the point of a free nib swap after a few weeks, or a year if you cannot use it a bit first?

 

It sounds like someone screwed up and do not want to admit it. But if there is a policy change it would be good to know.

 

I think that it was the 'someone screwed up and did not want to admit it.' My best guess is that someone forgot the Hitchcock had a one year nib exchange period. ;)

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Chrissy Museum Piece

Chrissy

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BTW, love my Shaw. My first MB LE.

I spent quite a long time looking for a Shaw, but could only find it in sets. After I gave up, I never went back and looked again. -_-

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Chrissy Museum Piece

Chrissy

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If not for your optimism, Chrissy, I probably would of walked away from trying to make it happen. Thanks!

Never give up. I'm glad it all worked out for you. :)

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lunarfp Near Mint

lunarfp

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Update:

Received a call yesterday from the local MB representative, "we were discussing your case and felt we would back having the nib changed even if it means absorbing the cost". Since I cant imagine they are actually going to shell out 500$, figure there was a change of heart at MB Germany.

It appears that some ghost saviors seems to have done the job...

Thanks for the support - known and unknown - and recommendations!

I now await my first OBB...

 

Great! I'm glad it worked out.

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Erik Dalton Collectors Item

Erik Dalton

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Great News! It pays to be persistent, (and have a few friends for support) So glad this is moving in the right direction for you.

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rube1 Mint

rube1

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Great News! It pays to be persistent, (and have a few friends for support) So glad this is moving in the right direction for you.

Something tells me it is more "the few friends" than my persistence, bringing to mind the unforgettable lines of Allen Sherman describing how hard, consistent work prevails:

"So, I thank old Yale, and I thank the Lord

And I also thank my father who was Chairman of the Board..."

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Erik Dalton Collectors Item

Erik Dalton

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Something tells me it is more "the few friends" than my persistence, bringing to mind the unforgettable lines of Allen Sherman describing how hard, consistent work prevails:

"So, I thank old Yale, and I thank the Lord[/size]And I also thank my father who was Chairman of the Board..." [/size]

Ha ha ha....I love it!

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