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Bought In Japan, Needs Service

customer service pilot japan

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4 replies to this topic

#1 bizhe



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Posted 20 May 2017 - 02:37

So I bought a pilot 742 in Morita's FP shop, then my hand received an accidental impact while writing, and now it's subtly bent in a way that means very little ink flow despite the tines looking like they should have flow under a loupe. I've tried a little diy, which didn't work, so now I'm thinking of sending it in for service. Of course I'm willing to pay b/c it was my own fault. What is the policy for matters like this? Should I contact the store?

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#2 Pinkys.Brain


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Posted 20 May 2017 - 07:59

where are you located at the moment? If you're still in Kansai then you could wait for the next pen clinic at a Nagasawa store or go to the Pen&Message shop in Kobe. Maybe there you can get help (but not for free). But you should first contact Morita.

Edited by Pinkys.Brain, 20 May 2017 - 12:07.

#3 mke


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Posted 20 May 2017 - 08:46

1) Contact the shop, ask for an advice. That you did DIY isn't something which you should mention, IMO.

#4 bizhe



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Posted 21 May 2017 - 02:16

I'm in Taiwan.

Thanks mke, that sounds logical.

Edited by bizhe, 21 May 2017 - 02:17.

#5 Algester



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Posted 21 May 2017 - 16:26

else once you have settled down contact the nearest retailer and see what you can do

Also tagged with one or more of these keywords: customer service, pilot, japan

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