I have ordered successfully from them TWICE, either last year or perhaps the year before & again perhaps 6 weeks ago. Their ordering system changed since the first order & when I couldn't complete my order this year, I emailed them for help. They responded promptly, explained their new policy & I received 35 bottles of ink from them.
I cannot speak to your problems of ordering the inks you wish but know that they have taken my orders, on TWO occasions & sent them from India to the USA both times in very good condition. I liked the ink well enough after the first order to pay shipping that was not insignificant. However, It was more reasonable than the initial order when shipping was twice the cost of the ink.
I am grateful to have received the inks both times & consider their Customer Service without equal; MANY well established companies do not make it as easy to purchase & receive inks as these Gentleman have for me. I consider Dr. Sreekumar to be a talented Artist for the inks he has created; his staff has accommodated me quite well with purchase & receipt of same.