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Pen With Rust

rust ebay hero 901

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4 replies to this topic

#1 theAdventurer

theAdventurer

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Posted 11 May 2017 - 23:11

I recently bought a hero 901 on ebay, but when it arrived I found rust in the lining of the nib. What should I do?

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#2 OCArt

OCArt

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Posted 11 May 2017 - 23:23

I imagine that the "gold" plating has just chipped off in that area.  It may not affect the writing performance and you could always just replace the nib-- most Chinese pens take a #5 or #6. Unfortunately it would likely cost more to return it to the vendor than the pen is worth.



#3 mke

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Posted 12 May 2017 - 00:45

Go to your ebay account and load the page of that buy (My orders, View Order Details, Contact Seller, "I have a question about using my item or I want to send the seller a message").

 

Describe the problem (politely) and ask him if he has a solution. You can tell him that you are disappointed.

If it is a good seller, he will replace the pen or offer you a (partial) refund.

 

Returning the pen is no option, the seller knows this. Your only pressure tool is the feedback. If you give a bad feedback, the seller sees the effect in his sales. The seller knows this too and mostly they fear a bad feedback. Don't mention it to the seller, however. Keep it on a friendly basis and you usually get what you want.



#4 theAdventurer

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Posted 12 May 2017 - 08:02

Thank you for the advice everyone. I've sent a message to the seller and waiting on his response.

#5 theAdventurer

theAdventurer

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Posted 12 May 2017 - 09:39

I've messaged the sender and he said he will send a replacement. Hopefully he will pull through. Is there a deadline on eBay for leaving feedback?





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