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Twsbi Eco Cap Scratching Barrel


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12 replies to this topic

#1 FordPrefect8

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Posted 21 April 2017 - 10:05

Has anyone else had this? Within two weeks of getting this pen I noticed a lot of scratch marks in circular pattern clearly caused by cap - more specifically two protruding bits of unfinished metal on the inside of the cap ring

Contacted Twsbi via vendor and they said it was caused by wrong angle when putting on the cap... quite disappointed with the product at the moment even though it's cosmetic fault :(

IMG_20170420_090324.jpg


Edited by FordPrefect8, 21 April 2017 - 16:42.


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#2 Beechwood

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Posted 21 April 2017 - 11:35

Just checked mine under a loupe and there are no scratches, my pen is a few months old.

 

Your scratches look quite light and should polish out without a problem, you might also want to think about rolling a piece of emery paper around a pencil or shaping the paper as if it was a cigarette and just taking the edge off the inside of the metal cap ring.



#3 FordPrefect8

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Posted 21 April 2017 - 11:50

The picture doesn't reflect that but scratches are quite deep, almost grooves. Seems a bit odd that neither retailer (CultPens) nor Twsbi want to take responsibility for what is clearly manufacturing fault :(

 

Thanks for advice though, I might resort to that in the end.



#4 prashant.tikekar

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Posted 21 April 2017 - 12:02

The picture doesn't reflect that but scratches are quite deep, almost grooves. Seems a bit odd that neither retailer (CultPens) nor Twsbi want to take responsibility for what is clearly manufacturing fault :(

 

Thanks for advice though, I might resort to that in the end.

Just email twsbi customer service (from "contact us" section on twsbi.com) the photos showing unfinished protruding bits inside the cap and I think they will resolve it.



#5 FordPrefect8

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Posted 21 April 2017 - 12:16

That is exactly what I did @Prashant, awaiting response now.

Hope they live up to their CS reputation, such a shame - it's an amazing pen.



#6 Beechwood

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Posted 21 April 2017 - 13:00

The picture doesn't reflect that but scratches are quite deep, almost grooves. Seems a bit odd that neither retailer (CultPens) nor Twsbi want to take responsibility for what is clearly manufacturing fault :(

 

Thanks for advice though, I might resort to that in the end.

 

 

If the scratches are so deep, have  a look at the metal ring on the cap and see if it is perfectly smooth, and perfectly round of course.



#7 FordPrefect8

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Posted 21 April 2017 - 15:58

 

 

If the scratches are so deep, have  a look at the metal ring on the cap and see if it is perfectly smooth, and perfectly round of course.

 

This is how it looks like on close inspection:

 

IMG_20170421_104337.jpg

 

When I guide my finger inside the metal ring there is definitely a sharp edge there, could be rectified with a little bit of grinding and polishing but damage to the barrel has already been done :(

 

 

Thanks guys for support, I look forward to twsbi reply...



#8 Driften

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Posted 21 April 2017 - 16:21

My two ECO's don't show the problem and there is nothing sharp about the cap. So yeah I think your cap had an issue and the damage has been done. Good Luck!



#9 FordPrefect8

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Posted 23 April 2017 - 15:37

My two ECO's don't show the problem and there is nothing sharp about the cap. So yeah I think your cap had an issue and the damage has been done. Good Luck!

 

Thanks, In the end to prevent further damage I smoothed it out with very fine polish and buff meshes, still no reply from twsbi...



#10 Runnin_Ute

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Posted 24 April 2017 - 03:09

I don't see this with mine either and have had it over a year.

Brad

 

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"None of us can have as many virtues as the fountain-pen, or half its cussedness; but we can try." - Mark Twain

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#11 FordPrefect8

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Posted 24 April 2017 - 09:46

Well, kudos to TWSBI for their customer service - I'm getting new cap and barrel!

 

Will definitely be buying more of their pens :D



#12 prashant.tikekar

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Posted 24 April 2017 - 11:22

Well, kudos to TWSBI for their customer service - I'm getting new cap and barrel!

 

Will definitely be buying more of their pens :D

 

Good to see it worked your way. I think that is the reason of huge sale despite of so many cracking issues reported.



#13 amberleadavis

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Posted 24 April 2017 - 20:17

Glad it worked out. My ecos are some of my favorite pens.

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