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Cross Customer Service For A Sheaffer Prelude


AL01

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Hello FPN! I sent a Sheaffer Prelude to Cross 1.5 months ago and I should be getting it back today. I will record my experience in this forum sooner or later.

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What on earth can anybody repair in Prelude???

Cracked section? Cracked inner cap? You are right, not much really, but a cracked section can be a show stopper, as I found out with a Waterman Phileas.

"Don't hurry, don't worry. It's better to be late at the Golden Gate than to arrive in Hell on time."
--Sign in a bar and grill, Ormond Beach, Florida, 1960.

 

 

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My section and nib suffered from a few things...

 

A gray, discolored area...

A nib that's tipping looks like a foot...

A feed that's more of a water hose than anything else...

 

 

The pen came back with a new section, and writes wonderfully. What I find impressive is that the new section is made in China, while the old section was from Ft. Madison.

 

So... If you need to send something to Cross, I highly recommend it. Their customer service is wonderful and does not suffer from BS like other companies, (extra charges, questions, general annoyances, etc.).

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