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Contact Asa Pens

parts asa nauka

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14 replies to this topic

#1 billy1380

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Posted 17 February 2017 - 18:03

Does anyone know how to contact ASA pens for replacement parts. I managed to break the section on my ASA Translucent Acrylic Nauka Fountain Pen and would like a replacement.

 

I am more than happy to pay for it.

 

I have been in touch through the contact link on the site, but have had no response. Any help is appreciated.

 

http://asapens.in/eshop/fountain-pen



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#2 matteob

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Posted 17 February 2017 - 22:44

asapens.customerservice@hotmail.com seems to be the email they are using now.

#3 Subbu_ASApens

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Posted 18 February 2017 - 01:05

Does anyone know how to contact ASA pens for replacement parts. I managed to break the section on my ASA Translucent Acrylic Nauka Fountain Pen and would like a replacement.
 
I am more than happy to pay for it.
 
I have been in touch through the contact link on the site, but have had no response. Any help is appreciated.
 
http://asapens.in/eshop/fountain-pen


Hi Sir,
You can send a PM here or write to me at asapens.customerservice@hotmail.com

Best regards
Subramaniam

#4 billy1380

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Posted 18 February 2017 - 01:15

Thank you both. Will do.

 

Subramaniam I will pm you with the email I sent.



#5 Bill P

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Posted 18 February 2017 - 12:12

I have sent a few emails to Subramaniam at the below address regarding some issues/questions  I had with my Maya's....no reply to my emails. 

 

asapens.customerservice@hotmail.com



#6 Subbu_ASApens

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Posted 18 February 2017 - 14:09

I have sent a few emails to Subramaniam at the below address regarding some issues/questions  I had with my Maya's....no reply to my emails. 
 
asapens.customerservice@hotmail.com


I have just replied to your email. Sorry for the oversight.


Edited by Subbu_ASApens, 18 February 2017 - 14:21.


#7 Aditkamath26

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Posted 17 February 2018 - 14:32

Does anyone know how to contact ASA pens for replacement parts. I managed to break the section on my ASA Translucent Acrylic Nauka Fountain Pen and would like a replacement.
 
I am more than happy to pay for it.
 
I have been in touch through the contact link on the site, but have had no response. Any help is appreciated.
 
http://asapens.in/eshop/fountain-pen


Has he been able to actually replace it? Or did you order a new pen? It looks like I am going to face a crack soon because of my attemtps to clean the cap threads near the clip. I spotted a scratch but do not know if it will crack.

#8 billy1380

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Posted 17 February 2018 - 20:11

Someone got in touch saying that they parts were hand made so the part could not be replaced. I was offered, instead, to buy a new pen of the same model for a reduced price... but I sent a follow up question and never got a response.

 

Sadly no resolution for me. Hopefully you will have better luck.



#9 Mew

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Posted 17 February 2018 - 20:38

Someone got in touch saying that they parts were hand made so the part could not be replaced. I was offered, instead, to buy a new pen of the same model for a reduced price... but I sent a follow up question and never got a response.
 
Sadly no resolution for me. Hopefully you will have better luck.


Usually, in case of handmade pens, you send the entire pen back and the replacement part is made around the existing pen.
Try sending it back, might be cheaper?

#10 Subbu_ASApens

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Posted 18 February 2018 - 03:13

Someone got in touch saying that they parts were hand made so the part could not be replaced. I was offered, instead, to buy a new pen of the same model for a reduced price... but I sent a follow up question and never got a response.

 

Sadly no resolution for me. Hopefully you will have better luck.

 

Please resend the email. I am not able to find it.

 

My offer to you stands. 



#11 Subbu_ASApens

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Posted 18 February 2018 - 03:14

Has he been able to actually replace it? Or did you order a new pen? It looks like I am going to face a crack soon because of my attemtps to clean the cap threads near the clip. I spotted a scratch but do not know if it will crack.

 

I think I replied to you in detail over Whatsapp?



#12 billy1380

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Posted 18 February 2018 - 10:39

 

Please resend the email. I am not able to find it.

 

My offer to you stands. 

Sorry... they were not emails, they were personal messages on fpn (here)

 

I will put them down here:

 

Hi Subramaniam,

 

Thank you very much, that is a very generous offer. Please let me know what paypal account you would like me to send the money to and I will do it now.

 

Best regards,

William 

 

Sent 18 February 2017 - 14:56

 

 

 

Then another one

 

Hi Subramaniam,

 

Not heard from you... is there an email address you want me to send the money to via paypal?

 

Kind regards,

William

 

Sent 21 February 2017 - 14:05



#13 Aditkamath26

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Posted 19 February 2018 - 08:23

 
I think I replied to you in detail over Whatsapp?


Thanks Mr Subramanium. My question was posted before I sent you the messages.

#14 Aditkamath26

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Posted 19 February 2018 - 08:26

Guys, I have a scratch on my Nauka cap and Mr Subramanium duly offered me to send it to him when desired and he would turn a new one for me. Great customer service I think. I need to learn to take care of my pens better :(
As for communication, I think its better if you can contact him over Whatsapp. Never have my messages been unattended.

#15 mhguda

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Posted 19 February 2018 - 11:09

He might not appreciate being apped from halfway around the world... think of the time frames...


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