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My 2 Experiences With Aurora Repair Service

aurora optima repair service

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22 replies to this topic

#21 Mr.Rene

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Posted 01 June 2019 - 01:40

Aurora seems not to know how to mold plastic of any type without inducing a lot of internal stress (leading to spontaneous cracking), and apparently has no interest in learning.  I even had an Aurora converter crumble!... And I don't think I'll ever buy another of their pens.  My lesson is learned, at least.

I agree completely...Aurora pens are over valued ...poor quality control and the worst after sell service repair in european pens... :(



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#22 freshmaker

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Posted 26 June 2019 - 01:07

Thanks for all the comments here.

 

I have an Aurora Optima Orange Flex and just recently noticed that the cap has cracks in it. You can't feel them with your finger, but you can see them. I honestly have no idea how, but my best guess is that it happened during one of the times I was carrying it in my pocket at work. I emailed Aurora (aurora@aurorapen.it) and they got back to me but only to ask where I lived - and then stopped responding after I told them. From what some of you have said I suppose this makes sense - you've given me the idea to contact Kenro so thank you! I'm hoping that will yield some results on Monday.

 

It seems like I'm not alone in feeling a bit shy to really use this pen after having it break. Even if I get it fixed I'm going to worry about cracking it again. I wanted this pen to be my EDC but it seems like that was not meant to be :(

 

 

Just a quick update - I got my pen back today, and it looks brand new!

 

I spoke with Cary (the most amazing helpful guy ever) of Kenro Industries and he directed me to the Pen Service section of this website: http://www.kenroforyou.com. In all my searching, this site never came up, so I hope it's useful to someone!

 

I paid $35 for a repair consultation on April 2nd, which involved me shipping the pen to Kenro Industries in NY. I didn't hear anything from anyone, but almost 3 months later I have the pen back in my hands and it's like they created a new cap for me. Like others have said on here, communication is not great since it likely gets shipped to Italy, but the end result is incredible. I didn't pay anything beyond the initial $35. Thanks to Kenro and Aurora!

 

The pen arrived in a square plastic case within an Aurora envelope:

Arrived.jpeg

 

Cracks in the cap before:

BeforeCap1.jpeg

BeforeCap2.jpeg

 

Clean cap after repair:

AfterCap1.jpeg

AfterCap2.jpeg



#23 Calabria

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Posted 29 June 2019 - 00:17

I'm sorry to see those cracks in the pen. I thought that only happened in the demo pens - my black resin and acrylic models have never had any problems.

I do think their current prices are too high. I used to buy their pens when they were quite a bit cheaper (my first Talentum was about $100).
"If you can spend a perfectly useless afternoon in a perfectly useless manner, you have learned how to live."
– Lin Yu-T'ang





Also tagged with one or more of these keywords: aurora, optima, repair, service



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