I’ve bought my Aurora Optima 4 years ago, and it has become one of my favourite pens.
1st Experience - Just shortly after I’ve bought it, it suffered from a loose cap ring, which I sent to Italy for repairs. Communication was polite but scanty. After a bit of anxious wait, my pen came back 3 months’ time.
2nd Experience - 5 months’ ago, I have the misfortune of having my capped Optima dropped onto a carpeted floor, which in turn resulted in it shattering at the ink window. The nib was stuck in the cap. I contacted Aurora via their email contact as reflected in their website and they promptly replied. I’ve sent off the pen via registered mail and patiently waited. I knew from previous experience that there would not be any acknowledgement of the receipt of the pen.
2 and a half months later, I received an email informing that my pen was overhauled and repaired. I was tardy in checking my email and took about a week to reply. After settling the payment, I waited till recently when a FedEx package finally arrived – 5 months after I sent it off to another continent.
The pen that came in was as good as new.
My take home messages from my 2 completely anecdotal experiences:
1. Auroloide is fragile. I’ve heard of “precious resin” shattering and though not having the privilege of owning one, I think the fragility index of Auroloide comes close. I will baby the Optima from now on. As a side note, besides the Optima dropping out onto the carpeted floor as I accidentally flipped my shirt pocket over, a Pilot Prera and a Sailor Progear fell at the same time onto the same floor, with none of them showing any wear.
2. Aurora repair is top notch. My Optima came back as good as new, and I think the Auroloide glitters more than before.
3. Aurora communication is courteous but sparse. As pen owners we tend to be anxious about our expensive pens being away from our hands for long, especially with little updates on the status of the pen.
4. Be very very patient.