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My Aurora 88 Is Broken

aurora 88

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4 replies to this topic

#1 arkpol007

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Posted 01 February 2017 - 12:15

My Aurora 88 is broken.

Where should I fix it?

 

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#2 whichwatch

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Posted 01 February 2017 - 14:33

I had what looks like almost the same problem on an Aurora.  US Distributor Kenro has a link on their website for submitting repair work.  You send the pen to them, they send it to Italy where Aurora repairs it, and it comes back through Kenro.

 

It isn't fast and communications weren't good, but the pen came back fixed perfectly.



#3 Chrissy

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Posted 01 February 2017 - 14:50

Sorry about your pen. I agree that Kenro (authorised dealership) is the place you should start.


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#4 arkpol007

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Posted 02 February 2017 - 00:18

How much did you pay whichwatch ?



#5 whichwatch

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Posted 02 February 2017 - 15:42

Kenro has a $35 charge to submit an Aurora repair.

 

I had expected that either Kenro or Aurora would submit an estimate once the pen had been inspected, but in my case the pen was repaired and returned at no charge beyond the initial $35.  I am not sure why there was no charge, but it was very nice of Kenro/Aurora to do that.


Edited by whichwatch, 02 February 2017 - 15:45.






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