I just recently bought a Pelikan M800 (EF, Black) from Fontoplumo, Netherlands. It is a gift for a colleague and opted to ship it through UPS to Pune, India.
The tracking today has a message "Documentation required for import is incomplete or missing. We are working to obtain this information." + "Held in Warehouse". I had checked the customs webpage and assumed that gifts were customs exempt, and if at all I'll be charged, they will collect it at the time of delivery. There were other members who ordered it and received it either with no tariff or where it was collected at the time of delivery.
Planning to contact UPS tomorrow, but any pointers on this will be much appreciated. Do I need to contact UPS and send them some documents or will they reach out ?