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Mont Blanc Help

mont blanc pen rollerball

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4 replies to this topic

#1 Rafiki76

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Posted 13 January 2017 - 01:36

Hi, I'm a long time lurker but I only recently made an account here.  I love Mont Blancs and have five of them, but sadly no fountain yet.  I recently was using a Starwalker Rollerball I bought at a Mont Blanc Boutique in San Francisco two years ago when I noticed the cap has a wobble to it when it is capped or when it is screwed onto the back.  I took it in once to the store in Beverly Hills, and they "tightened it" but I did not notice an improvement.  I understand this pen isn't Mont Blanc's finest offering but the poor quality surprised me.  I compared it another rollerball Star Walker I have that is much older and it has absolutely no wobble at all.  What should I do to have this issue corrected? Should I go back to the boutique and ask them to reexamine it, or should I have it sent off to be repaired.  I did repair an older Bordeoux Ball point that had a crack and a bent clip and for $100 they fixed it very well but I don't want to pay to have an issue I believe is a defect repaired.  If any other pictures or information is helpful please let me know. 

       Thank you, 

                         Raffi 

 

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U.C. Berkeley Economics | Public Policy 


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#2 SpecTP

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Posted 13 January 2017 - 15:49

it should not wobble. my Starwalker Cool Blue is tight fitting when capped or posted.



#3 torstar

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Posted 13 January 2017 - 16:17

Should not wobble, unless you did something to it, I've done lots of things to my pens that cause wobble.



#4 meiers

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Posted 13 January 2017 - 21:52

Weird. Could be a lapse in quality control. I would raise this very gently with MB service.
I'd definitely have them fix it.

Edited by meiers, 13 January 2017 - 21:54.


#5 Rafiki76

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Posted 14 January 2017 - 03:49

Thank you for the advice.  I don't think I have done anything to it to make it wobble.  It lives in the box and when I use it to write I'm extremely careful.  This pen commemorated something sincere to me so I don't use it much.  Should I take it to the store, or call?  And thank you again for the help. 


U.C. Berkeley Economics | Public Policy 






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