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Decided To Call It Quit On Lamy

lamy al-star leaking poor quality service

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#21 gammada

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Posted 18 November 2016 - 19:30

The OP must be unlucky as I find it very difficult to remove feed from section of all my over half a dozen Safari and Al Star pens. I have swapped nibs with pen inked and never had any problem other than ink stained fingers. I have never had ink leakage in any Lamy (Safari, Al Star, Logo, Linea, St, CP1, Studio, 2000 etc) I have.


You can use tape to hold the nib or the cap of a cheaper pen pressing the nib's tip against a flat surface to remove it when they are on the rough side.

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#22 gammada

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Posted 18 November 2016 - 19:36

I agree. Lamy nibs are meant to be swapped. But damage to feed has occurred due to improper re insertion so basically how it can be classified as manufacturing defect and avail warranty?


I totally concede improper reinsertion was entirely my fault. After the fact, now I know that the thing has a ridge somewhere. But my gripe is that the feeder came out, which isn't supposed to happen.

#23 gammada

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Posted 18 November 2016 - 19:54

I daresay Lamy don't feel the need to tell their customers not to throw the pen off a cliff or run over it with a car either...
 
Honestly, a "hot swap" of a nib and putting glittery ink/own blend into a pen would both seem to me to be "at owner's risk". As soon as you do them, even if something else goes wrong that's not your fault, you've pretty much removed the manufacturer's obligation to assist you. I've done both, and if I'd got unlucky I'd never dream of claiming under warranty for it. My risk, my loss.
 
Now the lousy three month warranty? That I agree is extremely disappointing and seems unfair.


I second that, but again, by design the feed is meant to stay in place, not to come off along with the nib. If this was a Kaweco Sport, I would totally understand that nib and feed come off whenever you need to swap nibs, but Lamy is not designed that way. If this was a matter of me intently removing the feed, I wouldn't have bothered to contact anyone. Lets assume that the pen was empty, and the same problem arised. This would have found me less concerned with the mess, but I'm almost certain I would have reinserted the feed in the wrong position resulting in the very same damage. Catch my drift?

#24 gammada

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Posted 18 November 2016 - 19:56

Don't give up!!


Thank you for the encouragement!

#25 Flaxmoore

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Posted 18 November 2016 - 20:57

Selling separate nibs does not mean Lamy intend you to do it and not your (favorite) B&M shop...


Not all of us have a local store. Nearest to me is Detroit, 60 miles. Are you suggesting I drive an hour to have a nib changed?

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#26 grainweevil

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Posted 18 November 2016 - 22:08

I second that, but again, by design the feed is meant to stay in place, not to come off along with the nib. If this was a Kaweco Sport, I would totally understand that nib and feed come off whenever you need to swap nibs, but Lamy is not designed that way. If this was a matter of me intently removing the feed, I wouldn't have bothered to contact anyone. Lets assume that the pen was empty, and the same problem arised. This would have found me less concerned with the mess, but I'm almost certain I would have reinserted the feed in the wrong position resulting in the very same damage. Catch my drift?

 

I do understand your point, but I still feel you took a risk outside normal use of the pen and as such voided the warranty, such as it is. Sorry.  :(



#27 coppilcus

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Posted 18 November 2016 - 23:38

The feed it's designed to be pulled in the same direction as the nib... Maybe you got a stronger grip on the sides of the nib than needed and that caused the feed to come out along.

Hardly an issue with the design or QC from Lamy...

#28 Namo

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Posted 19 November 2016 - 00:19

Not all of us have a local store. Nearest to me is Detroit, 60 miles. Are you suggesting I drive an hour to have a nib changed?


Nope. But I suggest that if make such a use of your pen, it's at your own risk. Say the same thing and replace "pen" by "computer" and I guess you have the idea. Playing with a pen requires some experience, even for something as easy as changing a Lamy nib... I know that because I was there...

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#29 Freddy

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Posted 19 November 2016 - 01:43

By your actions you caused this problem and voided Lamy International

Warranty........Note: "except for damage from improper use"

Pal..you have no one to blame but yourself....Hope you get the drift.

You have no recourse....But feel free to bellyache.

 

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Lamy guarantees that our products will be repaired at no charge in case of possible flaws in material or workmanship during a period of 2 years from the date of purchase – except for damage from improper use or normal wear.


Edited by Freddy, 19 November 2016 - 01:48.


#30 Glenn-SC

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Posted 19 November 2016 - 02:46

Not really. First off, unless you have proof otherwise, none of my Lamy pen documentation, website guidelines or maintenance videos states that what I did was wrong.

Furthermore, regardless of whether the pen was inked or not, the feed shouldn't have come off in the first place. The very design of the nib dictates that it can be removed without messing with the feed. Up until that point, none of the feeds in any of my Vistas, Safaris or Al-stars displayed this behaviour.

First off, as posted previously, the manufacturer shouldn't have to warn you of a "Thou Shalt Not" of every inappropriate thing you could do with their product.

 

"None of the feeds in any of my" - so you have done this many times previously!

You do know that the Converter is pressed onto the Feed.  So not removing the Nib correctly could damage the Feed.



#31 FOUR X FOUR

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Posted 19 November 2016 - 03:58

Selling separate nibs does not mean Lamy intend you to do it and not your (favorite) B&M shop...


Are you serious?

#32 wastelanded

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Posted 19 November 2016 - 06:10

What a load of road apples, of course changing the nib doesn't void the warranty. Seriously? They are designed to be swapped! That's why the company sells them, and doesn't make you return the pen to a service centre to have it done. And blaming it on the ink used is just silly, think about it.

Now the feed coming out like that should not have happened using the piece of tape method of nib swap. I've had Safaris with loose feeds before, it's not impossible.
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#33 tamiya

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Posted 19 November 2016 - 06:53

I & only myself know what atrocities I've committed to my fleet of Lamys in pursuit of getting them how I like them to write... :) ...but none have given up on me yet. :D

As for filled pens burping themselves when left on desk... any chance OP is in a hot climate... and fortunate/RICH enough to enjoy constant air conditioning? Or is your aircon on/off as needs be?

Temperature VARIANCE is the key here. Keeping my filled FPs in my bedroom desk (aircon on at night only, gets really hot during day) is worse than in the office (cooled during daytime heat, doesn't warmup that much at night when I'm not there).

My Safaris & AlStars have proven pretty well behaved; then again I don't leave them in hot cars nor hot tinshed when it's 43degC outside.

Edited by tamiya, 19 November 2016 - 06:53.


#34 mmg122

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Posted 19 November 2016 - 07:01

Now the lousy three month warranty? That I agree is extremely disappointing and seems unfair.[/quote]


I suspect the warranty being limited to three months is based on his country's laws and not what Lamy has dictated...similar to guarantees/warranties being void in some U.S. states but not others.

#35 Jerome Tarshis

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Posted 19 November 2016 - 08:45

What a load of road apples, of course changing the nib doesn't void the warranty. Seriously? They are designed to be swapped! That's why the company sells them, and doesn't make you return the pen to a service centre to have it done. And blaming it on the ink used is just silly, think about it.

 

 

Changing nibs, yes,. Designed for interchangeability of nibs, yes. But surely with an empty pen? Changing nibs while the pen has ink in it is asking for trouble and I salute the OP for getting away with it a number of times. But it does ask for the revenge of the gods, which is what finally happened.



#36 gammada

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Posted 19 November 2016 - 17:46

Nope. But I suggest that if make such a use of your pen, it's at your own risk. Say the same thing and replace "pen" by "computer" and I guess you have the idea. Playing with a pen requires some experience, even for something as easy as changing a Lamy nib... I know that because I was there...


Guess 3 years of swapping the nibs on my pens counts as experience, right? I mean, it wasn't a case of me out of the blue just swapping for the first time, ink or otherwise.

BTW if I swap "pen" for "computer" I would be forever condemned to fountain pen hell then! I assembled my own computers back in the 90's. My current MBP was memory upgraded and it's hard drive was replaced by a solid-state one by me too. Actually one of the reasons I've been reluctant to upgrade to the retina versions is the fact that now everything is soldered to the motherboard.

#37 gammada

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Posted 19 November 2016 - 17:49

What a load of road apples, of course changing the nib doesn't void the warranty. Seriously? They are designed to be swapped! That's why the company sells them, and doesn't make you return the pen to a service centre to have it done. And blaming it on the ink used is just silly, think about it.
Now the feed coming out like that should not have happened using the piece of tape method of nib swap. I've had Safaris with loose feeds before, it's not impossible.


Exactly my point. Thanks!

#38 gammada

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Posted 19 November 2016 - 17:57

I & only myself know what atrocities I've committed to my fleet of Lamys in pursuit of getting them how I like them to write... :) ...but none have given up on me yet. :D
As for filled pens burping themselves when left on desk... any chance OP is in a hot climate... and fortunate/RICH enough to enjoy constant air conditioning? Or is your aircon on/off as needs be?
Temperature VARIANCE is the key here. Keeping my filled FPs in my bedroom desk (aircon on at night only, gets really hot during day) is worse than in the office (cooled during daytime heat, doesn't warmup that much at night when I'm not there).
My Safaris & AlStars have proven pretty well behaved; then again I don't leave them in hot cars nor hot tinshed when it's 43degC outside.


No air conditioning here but temp fluctuates wildly. You can go from 10 deg C, to well over 35. Condensation was to blame for the pen burping ink up top. I've retested the pen with another converter, and now it's working like it should. It was a faulty converter.

#39 gammada

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Posted 19 November 2016 - 18:01

[quote name="mmg122" post="3732170" timestamp="1479538919"]Now the lousy three month warranty? That I agree is extremely disappointing and seems unfair.[/quote]
I suspect the warranty being limited to three months is based on his country's laws and not what Lamy has dictated...similar to guarantees/warranties being void in some U.S. states but not others.[/quote]

No, that is not the case. Kaweco's warranty is the same here as it is in Germany, so too for Mont Blanc, Pelikan and Faber Castell. Actually, Waterman, Sheaffer, Parker also have 12-months too. Which makes it all the more strange.

Oh, and forgot Cross, which still honors lifetime warranties from products made over 30 years ago!

Edited by gammada, 19 November 2016 - 18:02.


#40 carlos.q

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Posted 19 November 2016 - 20:50

I've retested the pen with another converter, and now it's working like it should. It was a faulty converter.


We all love happy endings! :thumbup:





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