The first issue I had was with a Bluegreen Al-star that had been inked for the first time with Emeraud de Chivor. While trying to swap the nib, the entire feeder came out causing a big mess over my work, a jammed feeder (while trying to push it back in a hurry, remember the pen was leaking) and a damaged nib. I promptly send pictures to Lamy Germany to tell them about this, they in turn, send my request to the local Lamy distributor which contacted me to sell me replacement parts. The way I see it, I didn't do anything odd or wrong with the pen so it was their responsibility to fix this under warranty (the pen was not even a year old) and yet, I discovered to my dismay that locally Lamy offers only 3 months of warranty! I was using tape to swap said nib, something I've done quite frequently with all my Lamy pens in our 3 year story. Never before with a feeder coming along with them.
I thought I might have gotten a lemon, so I kept purchasing their pens. Then the other day, I noticed that my fingers where full of ink while using my Pearl Al-star (again, first inking). Turns out, the pen leaks all of the converter's ink into the cap even when the pen is left unused and in an upright position on my pen holder. I have cleaned the pen, reassembled everything back and used another ink to see if something changed, but no, still leaks ink like hell. Both the converter and the pen are brand new, so normal wear and tear need not apply.
But what really made me steer away from Lamy, was Kaweco's outstanding customer support that dealt with me directly and until a happy outcome was reached.
Customer support elsewhere might be better, but a Global brand is supposed to give the same brand experience everywhere, not only in selected areas, let alone same warranty terms.
Edited by gammada, 17 November 2016 - 03:26.