Anyone know what their average wait time was for getting a nib exchanged at the Lamy repair centre in Heidelberg? I sent my Lamy 2000 from the UK (f) in September and got a confirmation email to say it was delivered around the 28th September. It's now towards the end of October but have not had anything in the post yet or an email to say it's on it's way.
Is this a usual amount of time to wait for Lamy Germany to send a pen back for a nib exchange only? And what were your experiences with their customer service? The initial interaction I had was pleasant enough but I was just wondering if this was an exception to the otherwise efficient service?