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Need Help For Visconti Fountain Pen Repair Service Provided In Hong Kong

bb188

By bb188
in Repair Q&A

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bb188

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Dear Everyone,

 

I have a Visconti Metopolis the Gordian Knot solid gold fountain pen needed repair. However, I live in Hong Kong and, after checking the Visconti official website, it seems that no repair service is provided in my area.

 

Also, I have already sent two emails to Visconti Italy to enquire the repair matter. However, after 5 days, no any reply is received!

 

Under this situation, what I should do in order to have my pen repair!

 

I really hope someone can advise me!!

 

Regards,

 

John

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  • 3 weeks later...
Cheiromancer New

Cheiromancer

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I hope Visconti has taken care of your repair. If not, I know the Visconti distribution agent in Taiwan/Hong Kong who can take care of this.

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Mulrich Collectors Item

Mulrich

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Posted

Dear Everyone,

 

I have a Visconti Metopolis the Gordian Knot solid gold fountain pen needed repair. However, I live in Hong Kong and, after checking the Visconti official website, it seems that no repair service is provided in my area.

 

Also, I have already sent two emails to Visconti Italy to enquire the repair matter. However, after 5 days, no any reply is received!

 

Under this situation, what I should do in order to have my pen repair!

 

I really hope someone can advise me!!

 

Regards,

 

John

 

 

I hope by now you've gotten a reply from Visconti. I sent a pen in for repair through the US distributor and was told that Visconti in Italy shuts down during the month of August for summer holiday which may explain their slow reply.

Shutting a company down for a month doesn't make a lot of sense to me but I live in the US where "vacation" is almost a bad word.

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  • 2 years later...
Says Rare

Says

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Hi, I might need to send in my Visconti for an expert to take a look.

 

Can i ask what was the resolution for the above?

 

Is there a contact for someone in Hong Kong who can help? Its nothing serious at the moment, but I inked up my Watermark, and now it has ink in corners that I can't seem to flush out.. I need someone who can help take it apart to clean or at least let me know how to clean this properly...

 

no amount of flushing or soaking is helping. And I am not comfortable storing my pen which is still wet after 4 days in Hong Kong's weather where Mold is rampant.

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