Visconti Repair Of Bpp Body By Coles Of London

[Scrog]

Coles of London and Visconti deserve my most sincere congratulations and hearty endorsement.

 

My old beloved Green Wall Street BPP was broken at the threads of the lower body portion in an accident which shattered it (and me) into several pieces. I mended fairly quickly but was distressed over the condition of my pen. I wrote to Visconti (Coles of London) and notified them with pix of the poor victim as I adored this pen and wanted to find a way to get it back to some semblance of operation. I wanted to purchase a lower body and try to fix the upper threads so the pen could again be used. To my utter delight, they immediately responded that I should merely send the pen plus shipping, and they would look into it and repair it if possible.

 

It was sent off with the 2-way shipping fees included and then the nervous waiting period began (unnecessarily, I might add!). I was actually waiting for their response once the pen was inspected which would state that it would take 9 years and several thousand dollars to fix......NO! They sent a polite message upon receipt of my broken pen and estimated the time to be 8 weeks for the fix by sending it to Italy. LO and BEHOLD, 64 days later it arrived all brand new, polished up and pretty as the day I bought it with a nice note from the staff! No additional charges.

 

Imagine that!? A company actually doing something to garner respect, show consideration to a customer, go out of their way to rehabilitate a broken premium product (by no fault of theirs, by the way!) and doing it politely and in a timely manner!

 

Impressed and grateful are the correct accolades to apply here. Do not hesitate to contact the good folks there if your Visconti suffers a debilitating accident.

 

I have 71 pens now, with 4 Visconti's of various flavors and styles and will probably buy more of them even though the last thing I need is another pen.......actually secretly on the lookout for a Divina Desert Springs Lg FP......unbeknownst to wife, of course. She will tolerate it well, and buy me another pen case for my next birthday while shaking her head in disbelief at my accumulated stash and wonder out loud....again.... how can I possibly use all those pens?

 

Thank you Coles of London! Very impressive customer and technical service....and polite too! My most hearty endorsements go out to all of you at FPN on behalf of the good folks at Coles of London!!!!!!.

[Ghost Plane]

Glad to hear their great service continues. I haven't needed it in years, but reassuring to know they're still looking out for the customer.

[madlag]

I'm also glad to hear this since I think I'm going to need to contact them for help with my Homo Sapien sticky cap.

[Niberator]

I had pretty much the same experience with a Van Gogh I picked up at a garage sale(!) Got it back 8 weeks later in PERFECT condition. Don't know how they fixed the crack but you cannot see any evidence of repair. Amazing.