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Greetings From Cape Town, South Africa

introduction leak mont blanc lifetime warranty

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#1 Rogerius1

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Posted 16 July 2016 - 18:23

Greetings from Cape Town, South Africa. I purchased my Mont Blanc No 149 Meisterstuck  in France in 1976, 40 years ago, and (besides one repair) it has given me exquisite service throughout this time. The ink flows like a stream of thought, and the flexible18k gold nib enables one to practise calligraphy writing if one so chooses.

 

Now there's a hairline crack in the nib holder which is causing a slow leak and my fingers get discoloured. See photo.  MB say I must pay the service fee.

 

My contention is two-fold:

1) that this fountain pen came with a Lifetime Warranty (admittedly which I no longer have), and that

2) such a hairline crack is an inherent fault which a world class brand (such as Mont Blanc) should repair at no charge.

 

Have any Mont Blanc owners had a similar experience?  If so please advise.


Edited by Rogerius1, 16 July 2016 - 18:25.


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#2 northstar

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Posted 16 July 2016 - 18:45

Hello and welcome to FPN.

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#3 jar

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Posted 16 July 2016 - 18:47

Hi, welcome home.  Pull up a stump and set a spell.  A cracked section or feeder casing is not too uncommon and Montblancs service fees are very reasonable. Personally I do not see a crack as anything other than a sign of age.  I know I came with a lifetime warranty but I still get charged for repairs.


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#4 OCArt

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Posted 16 July 2016 - 19:10

Welcome to our little corner of the universe from a pen user in San Diego. I'm sure you will enjoy your time here.



#5 FOUR X FOUR

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Posted 16 July 2016 - 19:34

Welcome to the forum. I have a good from from Cape Town. His name is Okert Pretorius. I call him Okie

#6 tbickiii

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Posted 16 July 2016 - 21:19


Hello and welcome from Baton Rouge, Louisiana...Enjoy your time here.

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#7 PAKMAN

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Posted 17 July 2016 - 04:49

Hello and Welcome to FPN!! Glad to have you as a member!!


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#8 estie1948

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Posted 17 July 2016 - 08:51

Hello and welcome to the Fountain Pen Network. Glad you decided to join us. Please don't be shy to ask any questions you have nor to state your opinions.

 

I don't own a Mont Blac, so I cannot speak to that particular pen. I do own several (how many is "several"?) Esterbrook fountain pens. One of my daily writers is an Esterbrook J from 1948. I got it new in 1948 when my dad bought it as part of my school supplies. That is sixty-eight years ago. It is still one of my daily writers and it has never developed a crack in its section or any other part. I did have to change its sac once. I have some Esterbrook J's from the early 1950s that I bought new and they have also avoided developing any cracks despite how schoolboys tend to care for their fountain pens. Someone with experience with that particular brand and pen will be along and give you the advice you need. I wish you the best of luck with your fountain pen.

 

I hope you enjoy the time you spend with us.

 

-David (Estie).


No matter how much you push the envelope, it will still be stationery. -Anon.
A backward poet writes inverse. -Anon.

#9 Sasha Royale

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Posted 17 July 2016 - 17:24

Forty years of nearly daily use is an excellent service record.  Get your Montblanc fixed ASAP.   Whether stated or not, most "lifetime" warranties are "limited" warranties.  Have your performed all necessary acts, required to sustain validity of the warranty ?   After forty years, this might be regarded as normal wear, especially if the pen has been dropped.  The model 149 is still in production.  Regardless of who pays, replacement cost of the section is likely quite reasonable.  


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#10 Chrissy

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Posted 17 July 2016 - 17:53

Hello and welcome to FPN.  :W2FPN:

I'm not sure your 149 actually came with a lifetime warranty that wear and tear issues would be repaired for free.

 

It will only cost the level one service charge that is very reasonable.  :)



#11 Wahl

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Posted 17 July 2016 - 19:20

Sadly, Montblanc changed its service policy a few years back, nowadays lifetime is no longer lifetime :angry:

 

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#12 Henricum_Tropen

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Posted 06 April 2017 - 13:26

Hello and welcome to FPN, from a fellow Capetonian (Hout Bay). 

 

I have 10 MB's which I rotate on a weekly basis - never had a problem as you describe. Contact Andy at the MB Boutique in the V&A - he'll give you the best advice as to what route to follow to get your pen sorted out. 


To sit at one's table on a sunny morning, with four clear hours of uninterruptible security, plenty of nice white paper, and a [fountain] pen - that is true happiness!

- Winston Churchill

 

 


#13 mitto

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Posted 06 April 2017 - 17:03

Greetings and welcome to FPN.
Khan M. Ilyas





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