I feel your pain and echo the same thoughts as the other members.
My first pens were Pilot Metro's and was please at an affordable price and pleasant writing experience. Logically, I thought my experience can only be better once I saddled up and purchased a higher end pen. Upon opening and marveling at the craftsmanship of the material, much like you did, I was met with equal disappointment when the nib scratched at my paper and heart. I now stick to a $30 or less range unfortunately until I am ready to try again. So far some of my favorite pens to write with are Jinhao's and lower end Pilot's.
Echoing the other members, you should contact the manufacturer and seek a resolution that is at no cost to you. Hope you have a better experience next time!
I find Pilots to be unique across the price ranges they have. That is one of my "good brands" that just work well. I am also mad as hell (****d off) at a Pelikan that skips. My vintage are just smooth and a delight to use. This one, I take it out, try it again, it still skips, back to the museum. Take it out when I want to have my fingers stained. Why bother with the manufacturer- send and wait, make a deal or not ? Why bother? Don't sponsor them! -- I finally bought a new inexpensive Pelikan nib and the problem was solved. One shouldn't need to have to "work" on a nib unless we damage it. It should arrive on my hands ready to write and write well. You would expect that from modern technology, shouldn't we?