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Lamy Service And Bob Nurin

MYU

By MYU
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MYU

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I searched and didn't find anything about this on FPN, so I thought it would be helpful to post here about it.

 

LAMY has been very well known for excellent customer service in the USA, with one man rather well renowned for it: Bob Nurin. He resided in Wilton CT and would be the point of contact for LAMY fountain pen servicing in the USA. Great guy - I met him at a couple of pen shows.

 

Well, some of you may already know the sad news, that Bob Nurin retired from Filofax. He's no longer servicing LAMY pens. I learned that he relocated from Wilton CT out to Tuscon Arizona. And LAMY service has officially moved to Texas.

 

So, just a heads up... because older LAMY pens will have service info instructing to send pens to Wilton CT. But if you go to the website, you'll see the update. Make sure you check that out, because some people have accidentally sent their pens to Wilton CT and they were NOT forwarded to LAMY. I only heard about one case, and the person did get the pen back (not sure if they had to pay return shipping).

 

So... I don't know if Bob is active on FPN at all, or how many folks here have had the pleasure of his great pen service. Bob... you will be missed! Enjoy the warm and sunny arid weather out in Arizona! And I hope LAMY service has been handed over to a capable staff over in Texas. If anyone has experience with the new servicing center, please share your experiences here.

 

UPDATE: I also found a little tidbit of news -- Bob didn't give up on LAMY. He still goes to pen shows and sells LAMY pens! I don't know if he can be contacted for out of warranty service, but it's at least comforting to know he's still around.

Edited by MYU

[MYU's Pen Review Corner] | "The Common Ground" -- Jeffrey Small

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dennis_f Vintage

dennis_f

Posted
Posted

Thanks for posting this Myu.

 

I came across the discrepancy myself a few years back, and never took the time to figure out what was the cause. The dealers I dealt with back then didn't have any answers either, so they would make a few phone calls and then we would decide to send the pens to Texas... but no one ever really seemed to know why the two addresses existed, or what would happen if we sent one of those older pens to Texas instead of Wilton.

 

They were always returned of course, and Lamy would have done the work. But at that moment when you sent them off, you were never quite sure what was about to happen..

 

I truly appreciate that you've taken the time to sort out all of this. Not only is it going to be useful for a lot of people, but it will really reduce the stress and anxiety of sending off a pen and not knowing whether you'll ever see it again.

 

Thanks a million,

D.

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  • 4 weeks later...
penmanrdn New

penmanrdn

Posted
Posted

Hi

Thank you so much for the kind words about the service you received while I was the Lamy repair guy for twelve years.

It was truly a labor of love. I enjoyed the repair challenges and meeting wonderful Lamy collectors.

Please do stop by and say hello to me at pen shows around the country. I will be there with an eclectic array of fountain pens and my favorite Lamys.

Best Regards,

Bob Nurin

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Ghost Plane Ancient Artifact

Ghost Plane

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Posted

Hi

Thank you so much for the kind words about the service you received while I was the Lamy repair guy for twelve years.

It was truly a labor of love. I enjoyed the repair challenges and meeting wonderful Lamy collectors.

Please do stop by and say hello to me at pen shows around the country. I will be there with an eclectic array of fountain pens and my favorite Lamys.

Best Regards,

Bob Nurin

I got some lovely YoL repairs back from you with handwritten notes as well, so you will definitely be missed. Hoping to get to a pen show some day so we can meet.

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MYU Donor Pen

MYU

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Hi

Thank you so much for the kind words about the service you received while I was the Lamy repair guy for twelve years.

It was truly a labor of love. I enjoyed the repair challenges and meeting wonderful Lamy collectors.

Please do stop by and say hello to me at pen shows around the country. I will be there with an eclectic array of fountain pens and my favorite Lamys.

Best Regards,

Bob Nurin

 

You're very welcome, Bob. :) It surely showed it was a labor of love for you, as we the customers could see it. Will make a point of saying hello at the next pen show! :D

[MYU's Pen Review Corner] | "The Common Ground" -- Jeffrey Small

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welch Antique

welch

Posted
Posted

Hi

Thank you so much for the kind words about the service you received while I was the Lamy repair guy for twelve years.

It was truly a labor of love. I enjoyed the repair challenges and meeting wonderful Lamy collectors.

Please do stop by and say hello to me at pen shows around the country. I will be there with an eclectic array of fountain pens and my favorite Lamys.

Best Regards,

Bob Nurin

 

Bob, you were the best! I had a cranky Lamy 2000 that would not write a consistent line. I mentioned it to Marilyn Brown -- I had bought the pen there -- who said, "Just send it to Bob". I did. You worked on it, checked, worked some more, and finally replaced the section. That was about 2009. It still writes perfectly.

Washington Nationals 2019: the fight for .500; "stay in the fight"; WON the fight

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Anne-Sophie Antique

Anne-Sophie

Posted
Posted

Hi

Thank you so much for the kind words about the service you received while I was the Lamy repair guy for twelve years.

It was truly a labor of love. I enjoyed the repair challenges and meeting wonderful Lamy collectors.

Please do stop by and say hello to me at pen shows around the country. I will be there with an eclectic array of fountain pens and my favorite Lamys.

Best Regards,

Bob Nurin

 

At the pen shows, are you listed as Bob Nurin or do you have a company name?

Is it fair for an intelligent and family oriented mammal to be separated from his/her family and spend his/her life starved in a concrete jail?

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  • 2 months later...
-natalie- Dipped Only

-natalie-

Posted
Posted

Hi

Thank you so much for the kind words about the service you received while I was the Lamy repair guy for twelve years.

It was truly a labor of love. I enjoyed the repair challenges and meeting wonderful Lamy collectors.

Please do stop by and say hello to me at pen shows around the country. I will be there with an eclectic array of fountain pens and my favorite Lamys.

Best Regards,

Bob Nurin

 

 

Oh my gosh! Bob, you might not remember me, but I met you at the Colorado Pen Show this year - I was the lefty with the 8 month old baby (who was not with me) and the dad from Queens who tried almost every single one of your Lamy 2000s. I had no idea you used to work for Lamy! Thank you SO much for all the time you spent telling me about the 2000s and for letting me try the special left handed nib! I'm still saving up for a 2000 of my own and I'm really excited about it.

 

That was my first pen show - thanks for making it such a great experience!

 

Natalie

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  • 11 months later...
penmanrdn New

penmanrdn

Posted
Posted

Hi

Thank you Natalie for that most kind note.

I will be attending the Denver show this coming weekend.

Please do stop by and visit.

The Lamy news is that ULBrands is the new US Lamy distributor.

Look forward to working with them.

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  • 4 months later...
penmanrdn New

penmanrdn

Posted
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Hi

The new Lamy Service Center is up and running with the support of ULBrands, which is the new Lamy USA distributor.

Beginning in early September of 2017, ULBrands was hard at work as the new brand distributor.

The address of the service center is:

Lamy Service Center

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ParkerDuofold Antique

ParkerDuofold

Posted
Posted

Lamy Service Center

4729 E. Sunrise Drive

PMB# 406

Tucson,AZ 85718

lamy-repair@ulbrands.com

 

and it is staffed by Bob Nurin

Hi Penmanrdn,

 

Thank you much for posting this. :thumbup:

 

 

- Anthony

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MYU Donor Pen

MYU

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Lamy Service Center

4729 E. Sunrise Drive

PMB# 406

Tucson,AZ 85718

lamy-repair@ulbrands.com

 

and it is staffed by Bob Nurin

 

This is terrific news! Bob is an amazing pen repair specialist and he knows Lamy writing instruments inside out. :thumbup:

[MYU's Pen Review Corner] | "The Common Ground" -- Jeffrey Small

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Calabria Collectors Item

Calabria

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I may have met Mr Nurin at the LA show where I bought a Lamy Edition 2000 from another seller and considered getting a different nib for it. I balked at the price but wonder if he might be a source for rare Lamy nibs? Does he have an online store?

"If you can spend a perfectly useless afternoon in a perfectly useless manner, you have learned how to live."

– Lin Yu-T'ang

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piblondin Mint

piblondin

Posted
Posted

Hi

The new Lamy Service Center is up and running with the support of ULBrands, which is the new Lamy USA distributor.

Beginning in early September of 2017, ULBrands was hard at work as the new brand distributor.

The address of the service center is:

Lamy Service Center

Where are you seeing this? I still see the Texas address. I have a pen to send in and want it to go to the right place. :)

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hari317 Museum Piece

hari317

Posted
Posted

Where are you seeing this? I still see the Texas address. I have a pen to send in and want it to go to the right place. :)

Hi, penmanrdn is Bob Nurin, The Lamy pen repairman. He also used to repair Yard O Leds. So the information that he gives, has to be correct. HTH.

In case you wish to write to me, pls use ONLY email by clicking here. I do not check PMs. Thank you.

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ErrantSmudge Collectors Item

ErrantSmudge

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Posted (edited)

I met Bob Nurin a few weeks ago at the LA Pen Show. He was staffing a table filled with tons of collectible Lamy pens for sale. I had a nice conversation with him about a defective Dialog 3 I had returned to Lamy, and wound up in his hands for service. He's a great guy and I'm glad he's still available to perform service on our Lamys.

Edited by ErrantSmudge
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MYU Donor Pen

MYU

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I met Bob Nurin a few weeks ago at the LA Pen Show. He was staffing a table filled with tons of collectible Lamy pens for sale. I had a nice conversation with him about a defective Dialog 3 I had returned to Lamy, and wound up in his hands for service. He's a great guy and I'm glad he's still available to perform service on our Lamys.

Good to hear it. :) What collectible LAMY pens do you remember seeing at his table?

[MYU's Pen Review Corner] | "The Common Ground" -- Jeffrey Small

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