Waterman Nib Exchange Caveat

[ncpenfan]

Dear All,

 

I just wanted to clarify something that may not be completely clear on the Waterman website.

 

I purchased a Waterman Carene with a medium nib on Amazon. Unlike my other Carenes this nib did not have a stub-like nib, and was more true to a medium with a round nib.

 

I submitted the pen to the Waterman service center for their nib exchange program, to a broad or stub nib. Here is what I learned....

 

They will only honor a nib exchange request IF THE PEN HAS NEVER BEEN INKED. They need to be able to resell the section, and it must not have been used.

 

My only complaint is that I never saw this anywhere on their website, and in two emails to service center employees prior to sending the pen back, I made it clear that the pen was tested.

 

This is a fairly trivial issue, but in case anyone was thinking of using their "free" nib exchange program, I thought I would let everyone know.

 

Best to all, N

 

PS Who would you use to grind this nib to a stub/CI?

[The Blue Knight]

The way I understood it, was it should be pristine condition and had to be returned in 30 days of purchase however it could have been inked. I don't mean to accuse however had you not cleaned the pen before sending it or there were significant signs of use or you were outside that 30 day window? I've used the service in the past however I made sure merely dipped the pen as to avoid complication.

[ncpenfan]

Thanks for the Reply.

 

I as well within the 30 day window.

 

I did fill the converter, and wrote a page with it before returning it for exchange. I did flush it out. Given the nature of the feed in this pen, it may not have been "pristine enough" for them.

 

Again, no scratches. It barely left my desk.

 

Anyway, there are more important things to worry about in the world than a nib.

 

The purpose of my post was to alert our friends in the pen-world about the interpretation of the Waterman policy. I like your idea of just dipping the pen rather than filling it up properly, if the intention is to trade the nib in for something else.

 

As an aside, I have exchanged Montblanc nibs under their policy, and they are more than accommodative of pens that have been used properly for a few days of writing. (Most recently I exchanged a recently purchased medium nib to a fine.)

 

all the best, N

[Left FPN]

They use the word 'perfect' in the conditions for exchange. Personally I would have soaked and dried the section before sending the complete pen to them.

 

I have exchanged a medium for a stub and I had no knowledge of the age of the pen. It was though, a current model/colour, 2+ years old and in as new unused condition.

 

Are you saying they returned it unchanged.

[ncpenfan]

I asked them to return it due to the fee Waterman requested.