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Broken Pel Nib, Please Help!

Rocket1

By Rocket1
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Rocket1 Rare

Rocket1

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Hi all,

 

My pelikan m400 has a misaligned nib, when sent to stone marketing, they said they could not fix it and the nib had to be replaced for £120. I paid £170 for the pen and I don't know what to do. I am still under the warranty, would I be able to send it straight back to pelikan for them to fix it? It seems pointless to pay for the new nib when you could just buy a new one???

CHECK OUT MA BLOG! www.inkredibleblog.wordpress.com

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Lam1 Collectors Item

Lam1

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If the nib were really broken I would understand. But a misaligned nib that cannot be fixed? That is very strange. Misaligned nibs can be easily fixed with a little care and patience: just hold the nib a little under the breathing hole with your thumb and using a fingernail from the other hand (carefully) lift the lower tine for 7-8 sec, release, check and repeat until it is ok. That is all.

 

Also, 120 pounds for a M400 nib seems excessive. Niche pens has them for 68 pounds (I'm assuming it is a modern nib).

 

Good luck.

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Matlock Collectors Item

Matlock

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Where did you buy the pen from? It would seem to be the best plan to deal with the seller, certainly not Stone.

Peter

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Rocket1 Rare

Rocket1

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I bought it from the Pen Shop who sent it to stone

CHECK OUT MA BLOG! www.inkredibleblog.wordpress.com

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Rocket1 Rare

Rocket1

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I'm not sure I can fix myself, which is why I wanted the Pen Shop to do it... eep.

CHECK OUT MA BLOG! www.inkredibleblog.wordpress.com

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sargetalon Antique

sargetalon

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Why is Stone not considering that a warranty issue? You can get a new nib for much less than that so it does not make sense to proceed with them. A nib meister would be far cheaper.

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Rocket1 Rare

Rocket1

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I'll post some pictures as soon as I get home. I don't know why they're not considering it under warranty, which is why I thought I might have better luck just sending it to Germany. I remember when my lamy nib was dodgy, I sent it straight to Germany and they fixed it no questions asked.

CHECK OUT MA BLOG! www.inkredibleblog.wordpress.com

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Rocket1 Rare

Rocket1

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I've just realised the Pen is with stone right now so I can't actually take pictures. I'll try to describe it though - basically the slit in the middle, one Side of the nib is higher than the other and it feels really weird when writing.

CHECK OUT MA BLOG! www.inkredibleblog.wordpress.com

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Matlock Collectors Item

Matlock

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Oh dear. I believe Stone is to the UK what Chartpak is to the USA. £120 is way over the top.

Peter

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grainweevil Vintage

grainweevil

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Well, it sounds like a simple tine realignment. Is it something like the example on this page? (scroll down a bit to the first example)

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Rocket1 Rare

Rocket1

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Yep! It's that exactly! I think it might be a little higher than that, but that's all that's wrong with it.

CHECK OUT MA BLOG! www.inkredibleblog.wordpress.com

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Rocket1 Rare

Rocket1

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*Just a side question - are the nibs under warranty? Because if they are, even if it isn't a simple misalignment, shouldn't they replace it for me anyway?

CHECK OUT MA BLOG! www.inkredibleblog.wordpress.com

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Matlock Collectors Item

Matlock

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*Just a side question - are the nibs under warranty? Because if they are, even if it isn't a simple misalignment, shouldn't they replace it for me anyway?

 

Yes the nibs are under warranty. Unless, that is, it can be proven that you have damaged the nib. That would not seem to be the case in your instance.

Peter

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Rocket1 Rare

Rocket1

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Yes the nibs are under warranty. Unless, that is, it can be proven that you have damaged the nib. That would not seem to be the case in your instance.

Ah thank you! What should I do, do you all reckon? If it is simply misaligned, why won't they fix it? Arghhh this is confusing - when I emailed Pelikan directly in the first place, they referred me to Stone Marketing, who won't fix it - so I don't know how I can go around them directly to Pelikan :S

CHECK OUT MA BLOG! www.inkredibleblog.wordpress.com

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Matlock Collectors Item

Matlock

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Ah thank you! What should I do, do you all reckon? If it is simply misaligned, why won't they fix it? Arghhh this is confusing - when I emailed Pelikan directly in the first place, they referred me to Stone Marketing, who won't fix it - so I don't know how I can go around them directly to Pelikan :S

 

Difficult if Stone have the pen. If you can get it back from them with "no work, no charge", I would go to one of the Pelikan special dealers like Niche or The Writing Desk. I am sure there are others on this forum who will be able to point you in the direction of a good nib meister. The Pen Shop, although they are very good, are not Pelikan specialists.

Peter

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Rocket1 Rare

Rocket1

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Right, so I have asked for the pen back, without being charged for it (yay!) and I'll email Niche Pens and ask what they can do.

CHECK OUT MA BLOG! www.inkredibleblog.wordpress.com

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Matlock Collectors Item

Matlock

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Right, so I have asked for the pen back, without being charged for it (yay!) and I'll email Niche Pens and ask what they can do.

 

Give it a try, I have always found Niche very helpful. Good luck. Keep us updated.

Peter

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Lam1 Collectors Item

Lam1

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When you say the pen is under warranty, how long ago did you buy it? If it is less than 30 days they should just replace it, no questions asked. Was the nib that way when you got the pen?

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Rocket1 Rare

Rocket1

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Nah I got it two and a half years ago, and it wasn't like that, but I haven't dropped it or used any force on it or anything so I'm not sure how they've misaligned.

 

When I gave to the person in the pen shop she tried it out and pushed quite hard :S I hope she didn't hurt it further.

CHECK OUT MA BLOG! www.inkredibleblog.wordpress.com

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