Sending Pelikan Back To Germany

[Rocket1]

Hey y'all,

 

Just wondering, what is the procedure for sending pens back to Germany for repair if you didn't want to go through chartpak for example? Do you just pop it into an envelope with some shipping and a return address and a note to explain the problem?

 

Many thanks in advance

[twdpens]

Chartpak has nothing to do with the UK market for Pelikan. If you need a repair to a Pelikan pen, return it to the retailer from which you bought it and they will take care of it.

 

HTH,

 

Martin

[zuhandensein]

You can also contact Pelikan directly through the form in their website. I think all this things go through Stone Marketing. I am not sure if they do some repairs 'in-house', or if they sent all the pens to be repaired in Germany. The two times I contacted them I finally decided not to send the pen (the first one I returned it to the seller for a refund, the second I learned through these forums that the problem was only cosmetic and frequent in all M200 demonstrators) so I cannot give you more information about their service.

[sargetalon]

Chartpak, Inc = North American Distributor

 

Stone Marketing Ltd = U.K. Distributor

 

I have tried to contact Pelikan directly in the past through the contact form on their website preferring not to go through Chartpak for a repair and that email got redirected back to Chartpak (to my dismay) so I had no choice but to deal with them. I am not familiar with how Stone Marketing handles issues or if the experience would be similar. I would approach Pelikan directly first via their website and go from there. Good luck with it.

[Matlock]

Chartpak, Inc = North American Distributor

 

Stone Marketing Ltd = U.K. Distributor

 

I have tried to contact Pelikan directly in the past through the contact form on their website preferring not to go through Chartpak for a repair and that email got redirected back to Chartpak (to my dismay) so I had no choice but to deal with them. I am not familiar with how Stone Marketing handles issues or if the experience would be similar. I would approach Pelikan directly first via their website and go from there. Good luck with it.

 

My dealings with Martin have been excellent. Go with your retailer not Stone.

[Chrissy]

I've sent Pelikan pens to Stone Marketing for free nib exchanges, and never had any problems.

 

It was my understanding that if a Pelikan needed repair then Stone Marketing would mail it to Pelikan. It's much easier/less expensive for a UK owner to mail a Pelikan, insured for it's full value, to Stone Marketing than to mail it to Germany.

[Matlock]

I've sent Pelikan pens to Stone Marketing for free nib exchanges, and never had any problems.

 

It was my understanding that if a Pelikan needed repair then Stone Marketing would mail it to Pelikan. It's much easier/less expensive for a UK owner to mail a Pelikan, insured for it's full value, to Stone Marketing than to mail it to Germany.

 

Stone are fine but it is usually best to deal with your retailer. I believe that some retailers bypass Stone but I may be wrong.

[Chrissy]

 

Stone are fine but it is usually best to deal with your retailer. I believe that some retailers bypass Stone but I may be wrong.

 

My Pelikan pens are usually purchased from Amazon so that's why I use Stone Marketing.

[Matlock]

 

My Pelikan pens are usually purchased from Amazon so that's why I use Stone Marketing.

 

After some pretty terrible experiences with Amazon (not pens) I stick to authorised retailers for new pens. If you use Amazon then, I agree, Stone is the best bet.