Where To Get Replacement Platinum Feed?

[markh]

I have a Platinum Bourgogne with a broken feed. This is the 3776 "standard" size.

 

Feed separated about 1/3 back from the nib - no idea how, I took the pen out to write and the front of the feed was where it wasn't supposed to be.

 

I suppose it's pointless to try to glue it together. Everything else on the pen is fine.

 

Where can I get/buy a replacement feed??

 

thnx,

 

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[jar]

Try sending the pen back to Platinum.

[markh]

Try sending the pen back to Platinum.

 

Well, I guess that's a possibility. But since the feed can be swapped out in about 10 seconds, that's not what I would prefer.

 

thnx,

 

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[Drone]

In my experience, Platinum really prefers to deal with distributors and authorized resellers. But they will try to help if nobody else will, or if your pen is out of warranty. Platinum's direct Email address is on their Web site.

 

If the pen is out of warranty, send an Email to Platinum Japan (they have someone who reads English), explain which pen and nib you have, that the pen is out of warranty, what happened to the feed, and that you are capable of changing the feed yourself. Include your complete mailing address and ask them to mail you a replacement feed. Offer to pay for the feed and mailing costs (but I seriously doubt you will have to).

 

If the pen is still in warranty, contact the retailer and ask them to get you a feed. If they can't (or won't), then get a return authorization and return instructions. Send the retailer the broken pen and be done with it. Or then try contacting Platinum direct.

 

Good Luck, David

[markh]

If the pen is still in warranty, contact the retailer and ask them to get you a feed. If they can't (or won't), then get a return authorization and return instructions. Send the retailer the broken pen and be done with it. Or then try contacting Platinum direct.

 

Good Luck, David

 

Thanks. I've emailed the US distributor. If I get no where with them, I will contact Japan next...

 

 

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[Masque]

Did this work out?

[markh]

Did this work out?

 

They sent a replacement feed.

 

These are designed in a way that makes them quite weak compared with other pens that I'm familiar with. The front and back halves are connected by a thin plastic strip next to the nib. You can't really see this until you remove the nib. Or break the feed, which I did by adjusting the placement of the nib over the feed.

 

Works fine when it's not broken. You just need to take extra-extra care when tuning or adjusting how the nib/feed work.

 

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