I've been reminded today why I avoid ebay. The gods of Olympus were not smiling on me as I made a hasty purchase from a seller with good feedback (bar one). It was a Montblanc (my Achilles heel); in this case a little 242. The pen was described as being in excellent condition, working and having no dents, dings, cracks or any other problems. Said pen arrived and to my great dismay does not draw ink, has loose cap rings (which I could live with) and a crack in the cap. None of these issues are mentioned in the ebay ad nor visible in the photographs.
I sent an email to ask for either a significant partial refund or a refund and return. They replied first of all with an offer of a refund that was frankly insulting and an accusation that what I was saying about the pen was not true. I rejected the offer and asked for a refund of half of the cost (not necessarily expecting to get that!), explaining why I thought this was fair considering what work would need to be done to the pen. I then get a response asking me to send the pen after 11th March (he says he is heading off on holiday) and on receipt he will issue a refund.
Everything about this seems like a bad move to me, so I'm hoping that I might get some much needed advice here as to how to proceed. For those of you who have been through this process before, can you give me some advice as to the best and correct way to proceed?