I'm not sure if this is the right category to put it in so please move it if its not.
After Christmas, I decided to treat myself and order something from the Goulets. I got myself a Banditapple Carnet peewee notebook among other things to go into my new Nock Fodderstack XL. Now, since Banditapple seems to be going under some changes according to Goulet, they are not restocking their products at the time. So, I had received an email about my order from Cindy, and she said they were out of stock and sold it to me due to an inventory issue on them, and so offered to replace it with something else along with a free gift. Now, I assumed the free gift was whatever I had asked to replace it with, as when I emailed them back and asked for a stick of J. Herbin sealing wax and pay the $2 difference, Jeremy emailed back (in place of Cindy) and said it was on them.
So I waited patiently for my package to arrive. Usually, it takes two days to get here where I live, and they shipped it on the 29th, so I was a bit worried when it didn't come on the 31st, and tracking info didn't update. I thought someone had tampered with my package, but it just turned out they just didn't scan it in their original destination, since I found the tracking info late at night finally in my state.
It came today, and I opened it, gladly since I saw that their signature bubble wrap, cling film, Tootsie Pop and all other goodies were here. I opened it and received the J. Herbin sealing wax as promised, but I also saw that they included a full bottle of Private Reserve "Chocolat" (yes not Chocolate) ink! And it was in a fancier looking bottle, not the cylindrical bottle advertised everywhere else.
So once again, I'm extremely happy about my order with Goulet Pens, and thrilled how they handled everything. While not necessary, they included a full bottle of ink ASIDE from giving me a replacement item for no extra cost in compensation for something that was out of stock!
Thank you Goulet Pens, for another ridiculously wrapped package of amazing pen goodies!
Edited by jodi_maloney, 02 January 2016 - 18:30.