I had a similar experience. Their ordering process needs a ton of streamlining - I received multiple copies of form emails, was asked questions regarding nib grinding that I'd provided information on within the original order, that sort of thing. Most emails I sent during the process took time to be returned, and a few times I resent to gain a response. Whilst waiting for the pen I had to change the address, firstly from my PO box to my workplace because it is courier delivery, then a second time to change to home address due to the long wait and Christmas holidays approaching. Despite these being noted down the pen was eventually posted using the first address of all, to the PO box! I ended up calling the courier company to have it diverted, no mean task given that DHL don't deliver within my area and they use a contractor instead, requiring me to track them down too..
At the end of the day however the pen is beautiful and I am glad I bought it, however their small company suffers from workload and workflow issues. The delay in manufacture was expected and is of course fine, no problems, and even a short delay for emails as they are so busy, but I just felt like if I didn't repeatedly bother them (which I hate!) I'd be overlooked. Since the pen arrived I've emailed to query concerns regarding the high and inconsistent ink flow, but no response. I really need some advice on it still though as it's so wet that I'm barely using it. I'd requested regrind to EF and said I prefer superfine nibs, like Japanese EF, but it's still wider than I'd prefer; this in itself I can live with, but then coupled with the super wetness it's just too much.
Perhaps I'll make a post here for advice on the nib & flow..
(edited for typos & clarity - not used to working from my new standing desk!)
Edited by Hypocaffeinic, 07 January 2016 - 03:06.