Pen Chalet Customer Service Is Awesome

[jrobert6]

I've had terrific experiences with every seller/dealer/online shop out there, but I wanted to put in a special plug for Pen Chalet. Yesterday I ordered a pen as a gift for my lady friend. An hour later, Ron emailed me from Pen Chalet that the particular nib size I requested was out of stock and on backorder. Since I need the pen sooner rather than later, I requested that the order be cancelled and I would look around elsewhere. A few minutes later, Ron offered a modest upgrade on the pen (as part of a packaged set rather than standalone) in lieu of cancellation. I gratefully accepted the offer, thoroughly pleased with the upgrade. And, as it happens, the package will be delivered today, for free! Great products, great prices, great service. Gotta love it.

 

(No affiliation, just a very happy customer.)

[thudthwacker]

I don't know when the man sleeps. I dropped him a note to ask if he sold Lamy replacement nibs, as I couldn't find them on the site. He said that he did, and got the new page up so I could order one whenever I needed to. This was since yesterday. And yesterday was Friday.

[figboot]

I've had good experiences with Pen Chalet as well. I once messed up and order the incorrect nib on a pen and noticed my mistake the next day. The order was already packaged and waiting in the pile of boxes to go out that day, but they dug through them to find it and get me the pen I had intended to order.

[shock_milan]

100% agree. His replies are ALWAYS quick and polite. He's such an exemplary shop owner. Pen Chalet is definitely in my top three shops.