Pelikan Nib Exchange Experience Croatian Edition

[Pen_Lover_Cro]

Greetings.

 

In this topic I will write about my experience about Nib Exchanging on my Pelikan M200.

I live in Croatia and usually there is only Fine nib option on every fountain pens.

So when i read in guarantee prospect by Pelikan that i can exchange my nib(For FREE), there is where my

problems started. In the store where i bought my pen( Narodne Novine), they didnt want to accept my wish to

exchange the nib for greater (in my case F to M) one. They said there is no reason to send my pen to " Servis " because

there is nothng broken on the pen. It looked like that they dont know what they are selling and as it looks like they

dont know how to read Englis (my opinion). After long time arguing with them i decided to contact a Croatian distributer

for Pelikan ( RAM3 ), at first they wanted to sell me a new nib, but I wrote to Pelikan about this. So few days later

I've recieved a email from Cro.Distributer that i can send my pen to them, and they will send pen to Pelikan. I did that

after 3 mounths later (today 2.9) my M200 is in my hands with a new nib.

 

Conclusion:

 

If you live in Croatia or any other Country know you rights. If they say that you " Cant ", you usually can.

If it says in guarantee list that one can change nib " FOR FREE - in 40 days interval after buying the pen " they must

accept your wish to do so.

 

Im sorry for my bad Englis, but I wanted to tell you how things started and ended for me.

 

[hari317]

thank you.

[grainweevil]

Your English is completely understandable, Pen_Lover_Cro, do not have any concerns about that. It is a shame you had to fight for the nib exchange, but well done for your patience and persistence. I suspect that even shops in England cannot read English sometimes! Enjoy your medium nib.

[DrCodfish]

First:
Thanks for posting, it is always interesting to know how business in conductied in other parts of the world.

 

Sorry that such a simple(and universal) proposition was so hard for you, Good for you that you pursued the exchange, it is true every where that you must be your strongest advocate.

 

Finally, I hope your new nib gives you may years of pleasant writing. Welcome to FPN.

[sargetalon]

Way to stick with it. I didn't realize something that I've taken for granted might be so hard to accomplish in other countries. Thanks for sharing. Hope the new nib I'd to your satisfaction. Enjoy your pen.

[Pen_Lover_Cro]

This new nib is Heven to Old (F) one. Now its awkward to me to write with M200 because i got used to Lamy Al-star and Faber Castell basic, and some dip nibs. But M200 works for me now, thanks for a good wishes. P.S I love my M200 more and more.

[Lam1]

I'm sorry that you had to go through this ordeal just to get your rights respected.

I know very well how frustrating and irritating it is when vendors act like this, since in my home country (Brazil) these things happen all the time. Only this kind of attitude will eventually change the situation. Well done!

 

Enjoy Your M200 Medium, they are wonderful pens, and welcome to FPN.

[kaushla]

Greetings.

 

In this topic I will write about my experience about Nib Exchanging on my Pelikan M200.

I live in Croatia and usually there is only Fine nib option on every fountain pens.

So when i read in guarantee prospect by Pelikan that i can exchange my nib(For FREE), there is where my

problems started. In the store where i bought my pen( Narodne Novine), they didnt want to accept my wish to

exchange the nib for greater (in my case F to M) one. They said there is no reason to send my pen to " Servis " because

there is nothng broken on the pen. It looked like that they dont know what they are selling and as it looks like they

dont know how to read Englis (my opinion). After long time arguing with them i decided to contact a Croatian distributer

for Pelikan ( RAM3 ), at first they wanted to sell me a new nib, but I wrote to Pelikan about this. So few days later

I've recieved a email from Cro.Distributer that i can send my pen to them, and they will send pen to Pelikan. I did that

after 3 mounths later (today 2.9) my M200 is in my hands with a new nib.

 

Conclusion:

 

If you live in Croatia or any other Country know you rights. If they say that you " Cant ", you usually can.

If it says in guarantee list that one can change nib " FOR FREE - in 40 days interval after buying the pen " they must

accept your wish to do so.

 

Im sorry for my bad Englis, but I wanted to tell you how things started and ended for me.

 

Besides being generally difficult and unco-operative, the local distributors seem to be ordering stock based on past practice. You will be hard put to find nibs other than F or EF in Pelikans from the 1950s sold in Croatia or in its neighbouring states. I gave up many fine older pens because I guessed that finding the nib of my choice would be far more difficult than finding the pen of my choice.

Best wishes,

Kaushla